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Extended Stay America - St Louis - Airport - Central
- Hotels
- Bridgeton, MO
About this business
Location details
11252 Lone Eagle Dr., Bridgeton, MO, 63044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They didnt even let me check in after me paying all my money
Poor It was poor when I got there I had to pay extra fees
Business response:
Dorian, thank you for taking the time to review your visit. We're disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. Also, regarding the charges, please feel free to reach us out at our front desk as we would be happy to assist you further. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
the inside smell bad the staff waa rude the person in reception
Business response:
Thank you for staying with us. We apologize for the odor you experienced and will share your concerns with our housekeeping team to ensure a better experience. We are also sorry for the service issue you encountered and regret any inconvenience caused. We will follow up on your concerns to ensure we are well poised to serve you better during your next visit. We hope for an opportunity to make this up to you. Sincerely, Hotel Management
They couldn’t find my reservation she took forever to tell me and another guest what was going on. Very unprofessional wasn’t helpful and I was very tired. I’ll never go again and I’ll report the rude customer rep at ESA.
Not all you would expect. Most hotels at this price would have a hair drier for my wife. The service at the front desk upon checking in was very poor. You would think the lady just got done fighting with the boss or something. Never have seen a hotel where all people staying were required to show a photo ID. Then they took pictures of them. The breakfast is a joke. They had granola bars muffins and fruit. That’s it. We ended up going to get breakfast elsewhere.
Business response:
Mark, thank you for the feedback. We are sorry for the unpleasant experience you had at the time of check-in and regret the disappointing stay you had with us. Your comments have been addressed with the front staff members so that our future guests do not encounter a similar problem. We would like to inform you that our in-room amenities such as hairdryers and other bath amenities are kept the front desk. Also, your concern regarding the breakfast offerings has been shared with the brand leaders. We hope you will allow us th... read more
No HouseKeeping! Not good at all!
Business response:
Thank you for being our guest and for taking the time to give us your feedback. We apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is e... read more
The people who gave this review thumbs up need to get out more and experience other hotels. No fan in the bathroom, very small pillows to sleep on and obviously an older property. Very close to the interstate which was noisy with semis and traffic. I won't be staying here again regardless of the price.
Business response:
Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. Kindly note, our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another room. Also, your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Please consider giving us another opportunity to provide you with the... read more
Frequently asked questions about Extended Stay America - St Louis - Airport - Central
How is Extended Stay America - St Louis - Airport - Central rated?
Extended Stay America - St Louis - Airport - Central has a 3.7 star rating with 2,255 reviews.
When is Extended Stay America - St Louis - Airport - Central open?
Extended Stay America - St Louis - Airport - Central is open now. It will close tomorrow at 12:00 a.m.