This profile has been claimed by the business owner or representative.
Extended Stay America - St Louis - Airport - Central
- Hotels
- Bridgeton, MO
About this business
Location details
11252 Lone Eagle Dr., Bridgeton, MO, 63044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The sheets were not clean. I called the front desk and informs her. She wasn’t to pleased that she had to switch my room.
Business response:
Thank you for sharing your concerns. We apologize for the unclean sheets and the way one of our associates reacted to your complaint. We will utilize your comments to enhance our service level. We appreciate you selecting us and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
There was no maid or room cleaning services "because of covid", the card keys to my room and the outside entry doors often did not work, and it was noisey, owing to some ventilation machinery that kept cutting on and off all day and night.
Business response:
Thank you for staying at our hotel. We regret not meeting your expectations and the inconvenience you had. We are sorry for the disappointment you had with our housekeeping policy and the inconvenience caused due to the noise issue. We also apologize for the malfunctioning key card. We will share this with our maintenance teams for their review and action. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Angry I was very upset during my stay here. I called ahead of time in order to confirm that i would be able to have two rooms side by side, since I was traveling with my husband and children. Once I got there I discovered that the rooms were no where near each other and everybody denied guaranteeing me side by side rooms.
Business response:
Arrie, thank you for your recent visit and for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice and not living up to your expectations. Our team is evaluating where we went wrong and taking steps to prevent such concerns in the future. We hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Manageme... read more
Nothing unique however it was convenient, it is by far the worse extended stay I have visited. The property manager attitude was rude. The room was dirty, cars had been broken in to no cooking utensils were provided as stated as an accommodation
Business response:
Thank you for your review. We apologize you did not experience one of our staff members at her best. We have followed up with her to make sure we do not disappoint you in the future. Also, we are sorry for the housekeeping issues you encountered which resulted in a disappointing visit. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this is not repeated. Please know, kitchenware is available at the front desk upon request. Your feedback is appreciated, and we will re... read more
Horrible experience. I regret returning for my second visit. I had property stolen from my vehicle. Management was of little help. There’s an established homeless population in the parking lot.
Business response:
We deeply regret the situation you described, particularly the unfortunate incident with your vehicle. Please know we take this very seriously and we will review this with the security team to avoid such occurrences. Thank you for being patient and for your understanding. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The door slammed all night long while we were trying to sleep.. It smell like smoke coming throw the doors and I thought it was no smoking. We couldn’t sleep from all the bumping over our heads and it was terrible
Business response:
We are very sorry you were not able to experience a quiet and relaxing stay. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for choosing our hotel. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expe... read more
Frequently asked questions about Extended Stay America - St Louis - Airport - Central
How is Extended Stay America - St Louis - Airport - Central rated?
Extended Stay America - St Louis - Airport - Central has a 3.7 star rating with 2,255 reviews.
When is Extended Stay America - St Louis - Airport - Central open?
Extended Stay America - St Louis - Airport - Central is open now. It will close tomorrow at 12:00 a.m.