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Extended Stay America - St Louis - Airport - Central
- Hotels
- Bridgeton, MO
About this business
Location details
11252 Lone Eagle Dr., Bridgeton, MO, 63044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay there. Go somewhere else. No towel service, no shampoo no body wash, no room service in 4 days. If you need body wash or shampoo you need to go ask for at the front desk same with the towels
Business response:
Thank you for sharing your experience with us. We are sorry to read our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. I have shared your comments with our team to ensure clear communications going forward. We hope to have the opportunity to welcome you back soon. Sincerely, General Manager
Very very bad, aircondition was not working, We booked for two days, they did not clean our room second day, when we request for towels for next day, they just kept but did not clean our room. Breakfast was included but only muffin, tea but not breakfast. We have to stay without AC. We will never recommend to our friends. Bad experinced
Business response:
Thank you for your candid review. We apologize for the unpleasant experience you had here and regret the inconvenience you had here. I have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests, we are always happy to provide this service to you upon request at a minimal fee. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, General Manage... read more
Business response:
Sheryl, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Bed Bug Found, Manager Barely Cares I arrived on May 18th 2017 around 3:30pm. I checked the bed for bed bugs and everything looked good. The mattress even had a protective cover on it. When I was ready to sleep at 3am, I moved the sheets around and saw something move. Of course it was a bed bug. I smashed it with a tissue and put it in a plastic clear cup and covered the top. It was still alive just moving around on the tissue. I sent a pic to my exterminator friend who confirmed. I brought it to the front desk and asked for... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Emergency stays only Pillow had a plasticky crinkle and smelled of urine.
Business response:
Thank you for your feedback. Please accept my apology for the cleanliness issue you encountered in your room and that inconvenience caused. I have shared your review with my housekeeping team to ensure no future guest experiences the same. We hope to have another opportunity to make this up to you on a future visit. Sincerely, General Manager
Pick another place to stay, esp if arriving late No one at front desk when I arrived at 11:30pm, even though I called ahead of time to confirm my late arrival. Signs at front desk area were unclear about how to reach someone. Spent 10 minutes driving around hotel looking for another entrance. Took front desk person 10 minutes to come after I finally got her on the phone and she was acted annoyed at having to check me in. Told me directly that no one would be available for service during the night so not to call front desk un... read more
Ok but didn't really like it. Not my favorite place. Its wasn't horrible but not welcoming. Worn out and dirty feeling. Obviously their target market is a longer term transit worker, like construction workers, etc. No frills at all. Breakfast bar was coffee and granola bars. Price was the #1 benefit, but I would have paid a bit more to feel more comfortable.
Business response:
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that failed on doing so. To uphold our company's high standards, our hotel has started its remodeling stages. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
The room smelled and felt damp.
Frequently asked questions about Extended Stay America - St Louis - Airport - Central
How is Extended Stay America - St Louis - Airport - Central rated?
Extended Stay America - St Louis - Airport - Central has a 3.7 star rating with 2,255 reviews.
When is Extended Stay America - St Louis - Airport - Central open?
Extended Stay America - St Louis - Airport - Central is open now. It will close tomorrow at 12:00 a.m.