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Extended Stay America - St. Louis - Westport - Central
- Other
- St. Louis, MO
About this business
Location details
12161 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just needs some updates and some more detail to cleanning
Business response:
Dear patricia, Thank you for sharing your feedback. We appreciate your suggestions for updates and improvements. Our team continuously works to enhance our facilities and cleanliness standards. Your input is valuable in helping us prioritize areas for improvement. We hope to have the opportunity to welcome you back in the future and provide an even better experience. If there's anything specific you'd like to address, please feel free to reach out to our customer service team. We look forward to serving you again.Sincerely,H... read more
Great work landing spot Good.. clean.. friendly and convenient
Business response:
Dear Anthony, We are pleased you had a good time at Extended Stay America during your visit to our city. You were happy with the helpful and friendly staff, which was a joy for us. We look forward to your next stay in the cleanest room. Sincerely,Hotel Management
The staff were very nice. Our room smelled like smoke. There wasn’t a hair dryer. The Fully furnished” kitchen was if you went downstairs and requested kitchen/dining ware.
Business response:
Dear Karen, Thank you for being our guest. It is nice you had a pleasant time and were pleased with the staff. However, we are sorry for not meeting all your expectations. Even though our hotel issmoke free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. Our front desk team is always there to attend to you. Please revisit us if you are ever in the city again so we can provide you with a more satisfying experience.Sincerely,Hotel Management
Property in poor condition. One elevator broken with permanent out of order sign affixed. No ice machine. Breakfast skimpy ( no yogurt, water, fresh coffee). Group of younger smokers hanging out at front door. Property needs some management attention.
Business response:
Dear Mark, Thank you for choosing us. It is nice knowing you had a satisfactory time with us. Our mission is always to provide a comfortable hotel experience to all our guests. However, we apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of flawless accommodation. Our concerned team is at work to check the areas you mentioned. Please feel free to speak to our front desk team; they will be happy to help you and improve your time h... read more
Frequently asked questions about Extended Stay America - St. Louis - Westport - Central
How is Extended Stay America - St. Louis - Westport - Central rated?
Extended Stay America - St. Louis - Westport - Central has a 4.4 star rating with 1,282 reviews.
When is Extended Stay America - St. Louis - Westport - Central open?
Extended Stay America - St. Louis - Westport - Central is open now. It will close tomorrow at 12:00 a.m.