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Extended Stay America - St. Louis - Westport - Central
- Other
- St. Louis, MO
About this business
Location details
12161 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff were very nice. Our room smelled like smoke. There wasn’t a hair dryer. The Fully furnished” kitchen was if you went downstairs and requested kitchen/dining ware.
Business response:
Dear Karen, Thank you for being our guest. It is nice you had a pleasant time and were pleased with the staff. However, we are sorry for not meeting all your expectations. Even though our hotel issmoke free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. Our front desk team is always there to attend to you. Please revisit us if you are ever in the city again so we can provide you with a more satisfying experience.Sincerely,Hotel Management
Property in poor condition. One elevator broken with permanent out of order sign affixed. No ice machine. Breakfast skimpy ( no yogurt, water, fresh coffee). Group of younger smokers hanging out at front door. Property needs some management attention.
Business response:
Dear Mark, Thank you for choosing us. It is nice knowing you had a satisfactory time with us. Our mission is always to provide a comfortable hotel experience to all our guests. However, we apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of flawless accommodation. Our concerned team is at work to check the areas you mentioned. Please feel free to speak to our front desk team; they will be happy to help you and improve your time h... read more
For a quick 1 night stay before surgery it was fine. However, one elevator didn’t work. The other elevator made noise like it was about to break down. The shower faucet was placed on backwards. We didn't think we had hot water at first. You had to turn it to cold for the hot.
Business response:
Dear Sarah, Thank you for choosing us and sharing your remarks. Although you had a pleasant time here, we regret the problems you suffered during this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address th... read more
Positive experience My stay was rather short as time only allowed for me to spend a few hours per day and to get showered due to personal business obligations. The staff that greeted me on arrival was very nice and helpful. She went above and beyond with helping me get checked in.
Room needs updating
Business response:
Dear Guest, Thank you for selecting us. Providing a comfortable hotel experience is our aim, and we are happy you had a pleasant time. However, we regret we did not meet all your expectations for comfortable accommodation and hope you will accept our apologies for the inconvenience you encountered in the room. We have taken note of your observations regarding the need for an update, and we are currently having the same conversation with our brand leaders. Please allow us another chance to host your visit and provide a memora... read more
Nice
Business response:
Dear JUAN CARLOS, Thank you for taking the time to share your experience. It was perfect in every way, and we are delighted you were able to relax and rejuvenate during your visit. We appreciate your generous feedback and hope to see you on your next occasion at Extended Stay America.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - St. Louis - Westport - Central
How is Extended Stay America - St. Louis - Westport - Central rated?
Extended Stay America - St. Louis - Westport - Central has a 4.3 star rating with 1,347 reviews.
When is Extended Stay America - St. Louis - Westport - Central open?
Extended Stay America - St. Louis - Westport - Central is open now. It will close tomorrow at 12:00 a.m.