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Extended Stay America - St. Louis - Westport - Central
- Other
- St. Louis, MO
About this business
Location details
12161 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room needs updating
Business response:
Dear Guest, Thank you for selecting us. Providing a comfortable hotel experience is our aim, and we are happy you had a pleasant time. However, we regret we did not meet all your expectations for comfortable accommodation and hope you will accept our apologies for the inconvenience you encountered in the room. We have taken note of your observations regarding the need for an update, and we are currently having the same conversation with our brand leaders. Please allow us another chance to host your visit and provide a memora... read more
Nice
Business response:
Dear JUAN CARLOS, Thank you for taking the time to share your experience. It was perfect in every way, and we are delighted you were able to relax and rejuvenate during your visit. We appreciate your generous feedback and hope to see you on your next occasion at Extended Stay America.Sincerely,Hotel Management
quiet
We enjoyed our stay at the property. Our 4th floor room was very clean and very spacious. Bed was quite comfortable and the bath was very large. We will stay again in the future and recommend to others.
Business response:
Dear Sean, We appreciate the outstanding review and are delighted you loved your time here and found the service best. Our top priority is your comfort, so it is nice to know we exceeded your expectations. Your compliments are genuinely appreciated and shared joyfully. Thank you for choosing our brand for your hotel needs. We look forward to hosting you again at Extended Stay America the next time you are in the area. Sincerely,Hotel Management
It started out rocky with prices changing 3 different times. Not clear on cancellation policy both online and in person. First clerk was initially rude, but it worked out okay. The manager was very accommodating on the price confusion. Not the most pleasant but also not the worst. An in room coffee pot would have been nice.
Business response:
Dear Donna, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback helps us continuously improve our service and guest experience. Please feel free to reach out to the... read more
Frequently asked questions about Extended Stay America - St. Louis - Westport - Central
How is Extended Stay America - St. Louis - Westport - Central rated?
Extended Stay America - St. Louis - Westport - Central has a 3.7 star rating with 1,963 reviews.
When is Extended Stay America - St. Louis - Westport - Central open?
Extended Stay America - St. Louis - Westport - Central is open now. It will close tomorrow at 12:00 a.m.