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Extended Stay America - St. Louis - Westport - Central
- Other
- St. Louis, MO
About this business
Location details
12161 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were greeted by someone who barely made eye contact and seemed annoyed to help us. She also made me give her my i.d even though my husband was the one who booked. The room had a few random hairs and the breakfast was laughable, does anyone want oatmeal in a to go cup? I won't be staying here again.
Business response:
Dear Rebecca, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
It was a couple of parties starting before noon and ended around 11:00. I didn’t feel well so couldn’t rest.
I’m surprised that there is no water foundation in the building. Also, vending machine isn’t working and it’s difficult to find someone at the front desk for questions.
Business response:
Dear Helga, Thank you for sharing your review. We would like to apologize for the experience you had during your stay at our hotel. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations regarding the amenities. We appreciate your feedback and hope you will give us another chance to make it right. We will do everything in our power to ensure that your next stay with us is a memorable one. Thank you again for taking the time to share your thoughts with us.Sinc... read more
Friendly staff
Business response:
Dear Tommy, Thank you for providing us with your feedback regarding your recent stay at Extended Stay America. We are committed to delivering exceptional service to each guest, so we are thrilled to read your positive comments about our staff and their excellent hospitality. Thank you for being our guest, and we hope to have the pleasure of welcoming you back soon when you revisit the area.Sincerely,Hotel Management
Clean, Safe, No Frills. The hotel was clean and serviceable. No frills. Was informed at registration that there was no ice machine. Room was clean but lacked coffee maker, hair blow dryer, and any glasses or plates. Strange for an extended stay hotel. Breakfast consisted of coffee, granola bars, and instant oat meal. Definitely not worth the price if the rate quoted. Yet it was clean and safe.
Business response:
Dear Nichole, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on you... read more
Good for what I booked for
The desk clerk was very nice and the lobby looked updated but as you walk down the hallway where the rooms are they look old. The room was very simple and looked to be a simple update but the bathroom was out dated and the tub and shower looked old. Everything seemed clean.
Business response:
Dear Nicole, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,H... read more
I had the pleasure of working with Isaiah & Gina and they were absolutely wonderful! After reading the reviews I was hesitant about choosing this property but decided to go see it for myself. WOW! Great convenient location, very clean area, building and the room! I will definitely stay there AGAIN & AGAIN!
Business response:
Dear Charlette, Thank you for deciding to stay with Extended Stay America for your recent visit to St. Louis. We are delighted you had a great experience, and your kind words, noting our clean environment and convenient location, are much appreciated. We take pride in providing excellent service and ensuring our guest's satisfaction, and we're pleased that the caring hospitality shown by our associates Isaiah and Gina was the highlight of your stay. Your compliments are both rewarding and encouraging, and we will share this ... read more
Frequently asked questions about Extended Stay America - St. Louis - Westport - Central
How is Extended Stay America - St. Louis - Westport - Central rated?
Extended Stay America - St. Louis - Westport - Central has a 4.3 star rating with 1,347 reviews.
When is Extended Stay America - St. Louis - Westport - Central open?
Extended Stay America - St. Louis - Westport - Central is open now. It will close tomorrow at 12:00 a.m.