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Extended Stay America - St. Louis - Westport - Central
- Other
- St. Louis, MO
About this business
Location details
12161 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Economy
Business response:
Dear Randy, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location and appreciated the clean and well-maintained rooms for the price paid. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management
It was a couple of parties starting before noon and ended around 11:00. I didn’t feel well so couldn’t rest.
I’m surprised that there is no water foundation in the building. Also, vending machine isn’t working and it’s difficult to find someone at the front desk for questions.
Business response:
Dear Helga, Thank you for sharing your review. We would like to apologize for the experience you had during your stay at our hotel. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations regarding the amenities. We appreciate your feedback and hope you will give us another chance to make it right. We will do everything in our power to ensure that your next stay with us is a memorable one. Thank you again for taking the time to share your thoughts with us.Sinc... read more
Friendly staff
Business response:
Dear Tommy, Thank you for providing us with your feedback regarding your recent stay at Extended Stay America. We are committed to delivering exceptional service to each guest, so we are thrilled to read your positive comments about our staff and their excellent hospitality. Thank you for being our guest, and we hope to have the pleasure of welcoming you back soon when you revisit the area.Sincerely,Hotel Management
We were greeted by someone who barely made eye contact and seemed annoyed to help us. She also made me give her my i.d even though my husband was the one who booked. The room had a few random hairs and the breakfast was laughable, does anyone want oatmeal in a to go cup? I won't be staying here again.
Business response:
Dear Rebecca, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - St. Louis - Westport - Central
How is Extended Stay America - St. Louis - Westport - Central rated?
Extended Stay America - St. Louis - Westport - Central has a 3.7 star rating with 1,963 reviews.
When is Extended Stay America - St. Louis - Westport - Central open?
Extended Stay America - St. Louis - Westport - Central is open now. It will close tomorrow at 12:00 a.m.