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Extended Stay America - St. Louis - Westport - Central
- Other
- St. Louis, MO
About this business
Location details
12161 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were initially given a room that wasn’t ready. They quickly found another room for us to use. The room didn’t have a remote control for the tv and we had no way of reaching the front desk without going downstairs. The man, Eric, who checked us out was great!
Business response:
Jacqui, thank you for being a guest at our hotel. Timely and impeccable service is a must; therefore, we are very sorry for the delay in getting your accommodations ready for your arrival. We are also sorry for your disappointment with your room and that it did not meet your expectations. On a positive note, it is very kind of you to recognize Eric for his efforts, and we will share your comments with our entire team. Thank you again for your review, and we hope to see you again soon. Sincerely, Hotel Management
I really like how clean the room was.
Business response:
Richard, thank you for choosing Extended Stay America and taking the time to share your experience. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. Thank you for taking time out of your day to recognize our efforts. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again. Sincerely, Hotel Management
Great place. This was my first outing since strokes and Covid. I was amazed at the kindness, friendliness and cleanliness. I was actually comfortable!
Business response:
Kristina, thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and liked our well-kept property. We are also pleased you were impressed with our cordial associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - St. Louis - Westport - Central
How is Extended Stay America - St. Louis - Westport - Central rated?
Extended Stay America - St. Louis - Westport - Central has a 4.4 star rating with 1,282 reviews.
When is Extended Stay America - St. Louis - Westport - Central open?
Extended Stay America - St. Louis - Westport - Central is open now. It will close tomorrow at 12:00 a.m.