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Extended Stay America - St. Louis - Westport - Central
- Other
- St. Louis, MO
About this business
Location details
12161 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - St. Louis - Westport - Central. Sincerely, General Manager
Great Stay Very friendly staff, check in was smooth and room was nice. I will come here again next trip to St Louis
Business response:
Clay, thank you for choosing to stay at Extended Stay America - St. Louis - Westport - Central. We are glad to read you liked your room and the service provided by our staff. It was a pleasure having you as our guest, and we look forward to your next visit soon. Sincerely, General Manager
Not so good The price expedia charges us was $20 more than the room was. When I questioned the hotel staff as to why our receipt said a queen bed and we got a full bed instead they said thstvwe would have to take it up with expedia. I felt the front desk person should have resolved this instead if hanging out with her boyfriend. When I called expedia they were great and refunded me the $20.I felt it was the hotel's fault for giving us a cheaper room than what we had paid for.
Business response:
Thank you for being a guest at our hotel. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. I have shared your concerns with my entire team in an effort to improve our service and facilities moving forward. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Serviceable as a place to sleep for the night. Friendly, helpful staff
Business response:
David, thank you for sharing your experience at Extended Stay America - St. Louis - Westport - Central. We are pleased to know you enjoyed your time with us and that our courteous associates left you with a good impression. It was our pleasure hosting you, and we hope to be your hotel of choice every time you visit our area. Sincerely, General Manager
Needed a place to stay I could not get home because of the flood and had to be at work the next day and booked this hotel online. The front desk clerk was very kind and helpful, William was his name. The room was ok, dated and not very clean. There was hair in the bathtub and the sheets were ok.
Business response:
Lisa, I was sorry to read about your unpleasant travel experience. However, I am glad that we had availability and were able to offer you accommodations. I am thrilled to read your feedback about the great service you received from our William. I will share your compliments. Your concerns in regard to bathtub will be addressed with our housekeeping team. We appreciate your kind review and look forward to your next stay at Extended Stay America - St. Louis - Westport – Central. Sincerely, General Manager
Business response:
Stephen, thank you for staying with us and taking the time to post your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Bad condition Bathroom sink had a crack and a hole in it, carpet was dirty continental breakfast was bad no one ever at the front desk. Would not stay here again
Check-in was a little slow, otherwise stay was good.
Staff was nice Lillie at the front desk was very helpful. Housekeeping was very polite. Safe location.
Frequently asked questions about Extended Stay America - St. Louis - Westport - Central
How is Extended Stay America - St. Louis - Westport - Central rated?
Extended Stay America - St. Louis - Westport - Central has a 4.4 star rating with 1,282 reviews.
When is Extended Stay America - St. Louis - Westport - Central open?
Extended Stay America - St. Louis - Westport - Central is open now. It will close tomorrow at 12:00 a.m.