Extended Stay America - St. Louis - Westport - Central

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Anthenisia, thank you for choosing our hotel. Although we’re glad to know you were impressed by the service provided by our staff, we’re sorry for the slow Wi-Fi connection you experienced during your stay. Please be assured that our engineering staff has rectified the issue and assured us everything is now running as it should. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Jennie, thank you for your reviewing your stay at Extended Stay America. We’re glad to know you liked the service provided by our courteous staff and that you found us to be at a decent price. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Melissa, it's so nice to read your positive review of your stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Travis, thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the odor. Please know, our in-room amenities such as bath amenities and toiletries are kept at the front desk and are complimentary. Thank you for the feedback, and we hope you will consider staying with us so that we can make your next visit a memorable one. Sincerely, Hotel Management 

Business response:

We appreciate you being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at the complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for the kind review of Extended Stay America. We are delighted to know you liked our well-maintained property and that our offerings were according to your expectations. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management