Extended Stay America - St. Louis - Westport - Central

Business response:

Melissa, it's so nice to read your positive review of your stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Travis, thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the odor. Please know, our in-room amenities such as bath amenities and toiletries are kept at the front desk and are complimentary. Thank you for the feedback, and we hope you will consider staying with us so that we can make your next visit a memorable one. Sincerely, Hotel Management 

Business response:

We appreciate you being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at the complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for the kind review of Extended Stay America. We are delighted to know you liked our well-maintained property and that our offerings were according to your expectations. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Whitney, thank you for staying at Extended Stay America. We are glad you had a nice time here. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management 

Business response:

Sonya, thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Sean, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for not meeting some of your expectations. We value your feedback as it will help us improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Malcolm, we are delighted you chose Extended Stay America for your visit and we are happy to know our team made your stay memorable. We appreciate the acknowledgement of our hard working staff and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management