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Extended Stay America - St. Louis - Westport - Central
- Other
- St. Louis, MO
About this business
Location details
12161 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your visit. We are glad to see you had an overall good stay, but we are sorry for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, Hotel Management
Nice Hotel No problem for late night check in. Staff are friendly. Breakfast is just hot coffee, but all is nice.
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and had a nice time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Business response:
Katherine, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
Wow - Jacqueline, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager
Disappointed I stayed in this hotel because it was hard to find a room because of the solar eclipse. Although I don't smoke, the attendant told me that hotel will charge me $ 250.00 if I smoke in the room, and guess what, they gave a room with a strong cigarette smell. The attendant refused to switch me to another room, but fortunately, I called Expedia who called the hotel then magically they had another room to offer me. Thank you Expedia.
Business response:
John, thank you for your feedback. Please accept our sincere apologies for the issues you experienced with our front desk service. Your experience is not indicative of the service we normally provide, and we regret that we fell short in this instance. We take these reviews very seriously and have shared your concerns with our team to ensure this is not repeated. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, General Manager
OK in a pinch We were lucky to get a room for this trip as most places were sold out. The room was fairly clean, but smelled like smoke even though it was billed as a smoke free room. With the crowded conditions we did not think a room change would work so we just slept there and spent 100% of our free time in other places.
Business response:
Heidi, thank you for taking the time to share your feedback. We are pleased you were overall satisfied with your stay and that you liked our courteous associate. That being said, I regret the inconvenience experienced due to smoke smell and have shared your concern with my housekeeping team to ensure a review of our processes. We hope you will choose us again the next time you are in this area. Sincerely, General Manager
Business response:
Thank you for sharing your kind rating of Extended Stay America - St. Louis - Westport - Central. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area. Sincerely, General Manager
Business response:
Timothy, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - St. Louis - Westport - Central. Sincerely, General Manager
Frequently asked questions about Extended Stay America - St. Louis - Westport - Central
How is Extended Stay America - St. Louis - Westport - Central rated?
Extended Stay America - St. Louis - Westport - Central has a 4.4 star rating with 1,282 reviews.
When is Extended Stay America - St. Louis - Westport - Central open?
Extended Stay America - St. Louis - Westport - Central is open now. It will close tomorrow at 12:00 a.m.