Extended Stay America - St. Petersburg - Clearwater - Executive Dr.

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that your experience with us was positive. Providing a comfortable and enjoyable stay for every guest is always our top priority, and your acknowledgment is greatly appreciated. Feedback like yours motivates our team to continue delivering excellent service and ensuring that all aspects of a guest’s stay are pleasant and memorable. We truly value your support and are grateful you chose our property. We look forward to welcoming... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoy your stays at Extended Stay America and that you found your room very clean. Maintaining a high standard of cleanliness and providing a comfortable, welcoming environment is our top priority, and it is wonderful to know that our efforts contributed to a positive experience for you. Your kind words encourage our housekeeping and operations teams to continue delivering excellent service consistently. We truly appreciate yo... read more

Business response:

Dear Guest, We sincerely apologize that your overall experience felt dingy and run down. We understand that the overall impression of comfort and quality is extremely important, and it is clear we fell short in meeting your expectations. Your comments are valuable, and we will review the property’s condition to identify areas for improvement to enhance the guest experience. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much improved stay. Sincerely, Hotel Manageme... read more