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Extended Stay America - St. Petersburg - Clearwater - Executive Dr.
- Hotels
- Clearwater, FL
About this business
Location details
3089 Executive Dr., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a very clean place. Horrible.
Business response:
Dear Angela, We recognize the importance of first impressions, and providing fresh, clean accommodations is essential to setting the tone for a great stay. Therefore, we apologize for any oversights in the preparation of your room and will share these notes with our housekeeping team for review and action. We look forward to welcoming you back the next time your travels bring you to the area and to experience a better stay. Sincerely, Hotel Management
The room wasn't as expected. The bathroom was actually leaking into the room below us.
Business response:
Dear Carlos, Thank you for bringing this to our attention. We sincerely regret that your accommodations did not meet expectations and that a maintenance issue impacted your stay. We understand how disruptive and frustrating that must have been. The matter has been reported to our team for prompt resolution. We truly apologize for the inconvenience and appreciate your feedback, as it helps us improve the experience for all future guests. Sincerely, Hotel Management
At first the staff didn’t know how to check us in. Then the room was filthy. Crumbs, condiment packets, stains on bed, etc. We instantly decided to leave and was told to come back at 3am for a refund, which made now sense. The room didn’t look like the pictures posted. There were people drugged out working there and roaming the halls and several homeless people sleeping around the entrance and in the parking lot. We felt very uncomfortable and unsafe. DO NOT STAY HERE.
Business response:
Dear Tana, Thank you for taking the time to share your experience. We deeply regret that your visit was met with such distressing circumstances. What you described is far from the environment we aim to provide, and we sincerely apologize for the discomfort and concern caused. Your comments have been shared with the appropriate teams to ensure that necessary steps are taken to address both service and safety concerns. Guest well-being remains a priority, and your feedback will guide continued improvements. We hope there may b... read more
Was not able to be checked in due to computer errors at hotel
Business response:
Dear Jessica, We sincerely regret the check-in difficulties you experienced due to technical errors. Ensuring a smooth arrival process is a priority, and we apologize for any inconvenience caused. Your feedback is truly valuable, and we will be reviewing our systems to ensure a more seamless experience for future guests. Please return, and we hope to provide a much-improved experience in the future. Sincerely, Hotel Management
Smelly hotel, that it needs a renovation. They called a table with coffe "inculded breakfast" Save your money and go somewhere else.
Business response:
Dear Eduardo, Thank you for sharing your experience with us. We regret that certain aspects of your stay did not meet expectations, and we apologize for any inconvenience you faced. Guest comfort and satisfaction are our top priorities, and your feedback regarding the hotel’s condition and breakfast offering is important to us. We will review these concerns with our team to ensure improvements are made where possible. We appreciate your patience, as it enables us to continually improve our services for future guests. Please ... read more
We were late to check in due to our plane being delayed and we had to call expedia and get them to call the hotel to get someone to come to the reception desk. We rang the bell loudly twice and nobody came to the desk.
Business response:
Dear Erin, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure that these types of concerns are better addressed as we move forward. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
Very old inside hotel and very old rooms with smell old. Breakfast is just a joke with few cookies to get from a tiny table. Not honor Expedia platinum members. Need to be remodeling immediately !
Business response:
Dear Guest, Thank you for sharing your experience. We regret that the condition of the accommodations did not meet your expectations and that the breakfast offerings fell short of what you anticipated. We take pride in recognizing our loyal guests and are sorry if you felt otherwise during your visit. Feedback like yours is important as it helps identify areas where enhancements are needed. We appreciate your input and hope to have the chance to provide a more satisfying experience in the future. Sincerely, Hotel Management
There is no pool or breakfast at this location, so advertising was a little misleading. You’re allowed to use the pool 30 mins away…. We had the noisiest people above us and nothing was done after calling the front desk. The kitchen had no utensils or pans, so bring your own esp b/c they do not serve breakfast which I was looking forward to.
Business response:
Dear Guest, We are sorry to hear your stay did not meet expectations. We understand how essential amenities like a pool and breakfast can be when choosing a hotel, and we apologize for any disappointment this has caused. We also regret the noise disruption caused by other guests. We will review your comments with the appropriate team to improve our overall guest experience. We appreciate you bringing these matters to our attention and hope to have the chance to serve you better in the future. Take care! Sincerely, Hotel Mana... read more
Frequently asked questions about Extended Stay America - St. Petersburg - Clearwater - Executive Dr.
How is Extended Stay America - St. Petersburg - Clearwater - Executive Dr. rated?
Extended Stay America - St. Petersburg - Clearwater - Executive Dr. has a 3.5 star rating with 2,344 reviews.
When is Extended Stay America - St. Petersburg - Clearwater - Executive Dr. open?
Extended Stay America - St. Petersburg - Clearwater - Executive Dr. is open now. It will close tomorrow at 12:00 a.m.