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Extended Stay America - St. Petersburg - Clearwater - Executive Dr.
- Hotels
- Clearwater, FL
About this business
Location details
3089 Executive Dr., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel smells of smoke in most places. Upgrades needed for rooms.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely regret that your experience was affected by odor concerns and that the condition of the room did not meet your expectations. Providing a welcoming and comfortable environment is important to us, and your comments have been shared with our team as we continue working on areas in need of attention. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
I am really disappointed in the service Staffs are not so friendly There is almost no WiFi in the room too slow. It is same that no wifi. I asked to change room and said not possible. Staff at the hotel gave me the number that I need to call to the wifi company instead of hotel staff. I am thinking that am I staff in this hotel??? If you are booking check the room location
Business response:
Dear Guest, Please accept our sincere apologies for any inconvenience while connecting to the internet and the way our team handled this. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns with appropriate individuals to understand what went wrong and ensure the highest level of respect and care is given to every guest staying with us. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another ch... read more
We didn’t even stay the night. Sketchy people loitering around the front entrance & in the lobby. Screaming children in room next to ours. This looked more like a low rent weekly motel than an Extended Stay.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Sin... read more
Very dirty/unclean and filthy upon arrival. Floors were black from dirt and grime that had been there for months. Roaches infested everywhere. Air conditioning didn’t cool and the entire place smelled liked cigarettes and weed. The light fixtures had dust and dirt (along with pet hair) that had not been wiped in years. Pubic hair all over in the tub. Vagrants hanging around outside (feared for my safety). Manager entered my room without permission and traumatized my animals. He began to harass and bully me into paying a $250... read more
Business response:
Dear Stephanie,Thank you for sharing your feedback. We sincerely apologize for any discomfort you and your pet experienced during your stay. Providing a clean, safe, and welcoming environment is our priority, and we regret the inconvenience you encountered. Your concerns are important to us, and we will share them with the respective departments as it allows us to address areas where we can improve. We appreciate you bringing these matters to our attention. We would value the opportunity to welcome you back in the future and... read more
Stayed 1 week house keeping never came to clean my room smh
Business response:
Dear Aisha,Thank you for your feedback. We take great pride in providing a clean and comfortable environment for our guests, so we are concerned to hear that housekeeping was not provided during your stay. Please note that housekeeping is scheduled on a weekly basis, with additional services available for a fee. We sincerely apologize for any inconvenience this caused and are committed to ensuring better service consistency moving forward. Your experience is valuable to us, and we will continue working to improve our standar... read more
The attention is bad. Dirty everywhere. Cigarette smell bad. Terrible experience
Business response:
Dear Hector, We sincerely apologize for the multiple challenges you encountered in your room, particularly regarding the cleanliness and unwelcoming environment. Thank you for bringing this to our attention; we will review your remarks with our housekeeping team to ensure that every guest room is thoroughly checked and declared ready to receive our guests. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sin... read more
Frequently asked questions about Extended Stay America - St. Petersburg - Clearwater - Executive Dr.
How is Extended Stay America - St. Petersburg - Clearwater - Executive Dr. rated?
Extended Stay America - St. Petersburg - Clearwater - Executive Dr. has a 3.5 star rating with 2,363 reviews.
When is Extended Stay America - St. Petersburg - Clearwater - Executive Dr. open?
Extended Stay America - St. Petersburg - Clearwater - Executive Dr. is open now. It will close tomorrow at 12:00 a.m.