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Extended Stay America - St. Petersburg - Clearwater - Executive Dr.
- Hotels
- Clearwater, FL
About this business
Location details
3089 Executive Dr., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty/unclean and filthy upon arrival. Floors were black from dirt and grime that had been there for months. Roaches infested everywhere. Air conditioning didn’t cool and the entire place smelled liked cigarettes and weed. The light fixtures had dust and dirt (along with pet hair) that had not been wiped in years. Pubic hair all over in the tub. Vagrants hanging around outside (feared for my safety). Manager entered my room without permission and traumatized my animals. He began to harass and bully me into paying a $250... read more
Business response:
Dear Stephanie,Thank you for sharing your feedback. We sincerely apologize for any discomfort you and your pet experienced during your stay. Providing a clean, safe, and welcoming environment is our priority, and we regret the inconvenience you encountered. Your concerns are important to us, and we will share them with the respective departments as it allows us to address areas where we can improve. We appreciate you bringing these matters to our attention. We would value the opportunity to welcome you back in the future and... read more
Stayed 1 week house keeping never came to clean my room smh
Business response:
Dear Aisha,Thank you for your feedback. We take great pride in providing a clean and comfortable environment for our guests, so we are concerned to hear that housekeeping was not provided during your stay. Please note that housekeeping is scheduled on a weekly basis, with additional services available for a fee. We sincerely apologize for any inconvenience this caused and are committed to ensuring better service consistency moving forward. Your experience is valuable to us, and we will continue working to improve our standar... read more
The attention is bad. Dirty everywhere. Cigarette smell bad. Terrible experience
Business response:
Dear Hector, We sincerely apologize for the multiple challenges you encountered in your room, particularly regarding the cleanliness and unwelcoming environment. Thank you for bringing this to our attention; we will review your remarks with our housekeeping team to ensure that every guest room is thoroughly checked and declared ready to receive our guests. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sin... read more
Charge this charge that The frond desk clerk who checked us in was rude. Everytime the staff opens their mouth we’ll be charge this we’ll be charged that. Front desk called me to take my trash to The dumpster if I left it outside I’ll be fined. I was not informed that. In most hotels they tell us to leave trash before room service starts so housekeeping can pick it up.
Business response:
Dear Marivic, Thank you for sharing your feedback. We apologize for your experience with our front desk team and the issues you described. Providing courteous and helpful service is one of our top priorities, and we regret that we fell short during your stay. Further, we regret any confusion caused by a lack of clear communication regarding our trash policy during your check-in. While our extended-stay property operates differently than traditional hotels, we are responsible for ensuring all guests are informed about policie... read more
Will not stay here again.
Business response:
Dear Cheryl,Thank you for sharing your feedback with us. We’re sorry that your stay did not meet your expectations. We strive to provide a welcoming and comfortable stay for all guests and are committed to addressing any areas that need improvement. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
Needs remodeling.
Business response:
Dear Guest,Thank you for sharing your feedback with us. We understand how important a modern and well-maintained environment is for an enjoyable stay. Your comments regarding the need for remodeling will be shared with our team. In the meantime, our housekeeping is committed to keeping our property clean and well-maintained while we take your suggestions into careful consideration for future plans. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincer... read more
Frequently asked questions about Extended Stay America - St. Petersburg - Clearwater - Executive Dr.
How is Extended Stay America - St. Petersburg - Clearwater - Executive Dr. rated?
Extended Stay America - St. Petersburg - Clearwater - Executive Dr. has a 3.5 star rating with 2,344 reviews.
When is Extended Stay America - St. Petersburg - Clearwater - Executive Dr. open?
Extended Stay America - St. Petersburg - Clearwater - Executive Dr. is open now. It will close tomorrow at 12:00 a.m.