Extended Stay America - St. Petersburg - Clearwater - Executive Dr.

Business response:

Please accept our apologies for any service issues that you may have encountered during your time with us. We want every guest to have a memorable stay, and we genuinely regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing. Sincerely, Hotel Management 

Business response:

Dear Guest, We are sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms. We have completed a full investigation and determined that the room in question contains no issues. We hope to welcome you back soon under better circumstances. Sincerely, Hotel Management 

Business response:

Dear Guest, We're sorry your stay didn't meet your expectations. We'll take your feedback seriously and address the issues you've raised about the cleanliness and odors in the hotel. We’ll also investigate the maintenance of our property to prevent moldy smells in the halls. We apologize for any discomfort and inconvenience caused during your stay. We'll use your feedback to improve our hotel. Please give us a chance to welcome you back for a more enjoyable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Our front desk team is always here to assist you. Please consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. Our housekeeping team works hard to make our guests happy; therefore, we regret not meeting these expectations for you. In response to your remarks,... read more

Business response:

Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our housekeeping team is already at work. The safety and security of our guests are of utmost import... read more

Business response:

Dear Guest, Thank you for choosing us. It is nice to know you were pleased with our location and enjoyed it. We want every guest to be treated with respect and friendly service. However, we are sorry for not meeting your expectations and for your disappointment. Your feedback will be used to improve our services, and we appreciate your patience.We hope you will stay with us again so we can show you the hospitality for which we are known. Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback about Extended Stay America. We're glad to hear that the room was clean, but sorry to hear that the noise from the adjacent room was a disturbance. We'll look into ways to improve these situations for all our guests. Your feedback is invaluable in helping us enhance our guest experience. Thank you for staying with us, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management