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Extended Stay America - St. Petersburg - Clearwater - Executive Dr.
- Hotels
- Clearwater, FL
About this business
Location details
3089 Executive Dr., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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LAST RESORT! Roaches, filthy carpet and terrible smell in the hallway.
Business response:
Dear Guest, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. Our housekeeping team works hard to make our guests happy; therefore, we regret not meeting these expectations for you. In response to your remarks,... read more
Hard pass!! Elevator smells like urine, along with the staircases. The bed was hard and pillow had no structure. The floors, after showering left a dirty film on our feet, so we had to wear shoes. Staff was not very friendly as they were more interested in their own conversations. People at all hours of the night loitering the parking lot and some sleeping in cars. Very uncomfortable situation for my wife.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our housekeeping team is already at work. The safety and security of our guests are of utmost import... read more
The location was great but the staff and the service was not upto the mark, they can be more friendlier
Business response:
Dear Guest, Thank you for choosing us. It is nice to know you were pleased with our location and enjoyed it. We want every guest to be treated with respect and friendly service. However, we are sorry for not meeting your expectations and for your disappointment. Your feedback will be used to improve our services, and we appreciate your patience.We hope you will stay with us again so we can show you the hospitality for which we are known. Sincerely,Hotel Management
Room was clean. Fairly quiet although may want to rethink mounting tv to a wall when next door immediately behind the wall is a bed. Had to use noise cancel headphones all nights cause they left tv on all night. Not expecting this to change due to costs but based what I paid hoping to have some quiet in room.
Business response:
Dear Guest, Thank you for sharing your feedback about Extended Stay America. We're glad to hear that the room was clean, but sorry to hear that the noise from the adjacent room was a disturbance. We'll look into ways to improve these situations for all our guests. Your feedback is invaluable in helping us enhance our guest experience. Thank you for staying with us, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Hotel smells of smoke in most places. Upgrades needed for rooms.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely regret that your experience was affected by odor concerns and that the condition of the room did not meet your expectations. Providing a welcoming and comfortable environment is important to us, and your comments have been shared with our team as we continue working on areas in need of attention. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
I am really disappointed in the service Staffs are not so friendly There is almost no WiFi in the room too slow. It is same that no wifi. I asked to change room and said not possible. Staff at the hotel gave me the number that I need to call to the wifi company instead of hotel staff. I am thinking that am I staff in this hotel??? If you are booking check the room location
Business response:
Dear Guest, Please accept our sincere apologies for any inconvenience while connecting to the internet and the way our team handled this. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns with appropriate individuals to understand what went wrong and ensure the highest level of respect and care is given to every guest staying with us. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another ch... read more
We didn’t even stay the night. Sketchy people loitering around the front entrance & in the lobby. Screaming children in room next to ours. This looked more like a low rent weekly motel than an Extended Stay.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Sin... read more
Frequently asked questions about Extended Stay America - St. Petersburg - Clearwater - Executive Dr.
How is Extended Stay America - St. Petersburg - Clearwater - Executive Dr. rated?
Extended Stay America - St. Petersburg - Clearwater - Executive Dr. has a 3.5 star rating with 2,344 reviews.
When is Extended Stay America - St. Petersburg - Clearwater - Executive Dr. open?
Extended Stay America - St. Petersburg - Clearwater - Executive Dr. is open now. It will close tomorrow at 12:00 a.m.