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Extended Stay America - St. Petersburg - Clearwater - Executive Dr.
- Hotels
- Clearwater, FL
About this business
Location details
3089 Executive Dr., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again to this property Okay we tried to use our check in early refuse us. Okay the manager David and janitor went to lunch or off property didn’t care if our room got ready by 3. I believe they was short staffed the good thing the front desk lady Jeanie left desk while mgr. David was training another staff member not sure what her name was because no Gabe badge at all . Jeanie went and clean our room so my mother and I could have a room .
Business response:
Dear Wilenema, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay y... read more
The rooms smell like mold as well as the hallways
Business response:
Dear Emani, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, particularly regarding your concerns about the cleanliness and upkeep of our property, which is of the utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opport... read more
Great staff and price Front desk was very Friendly & helpful
Business response:
Dear Jeremy, Thank you for your thoughtful feedback! We’re so glad to hear that our front desk team made a positive impression and that you found our pricing to be a great value. We believe that a warm welcome and helpful service are the heart of a great stay, and your recognition means a lot to us. We hope to have the pleasure of welcoming you back again soon! Sincerely, Hotel Management
Not a very clean place. Horrible.
Business response:
Dear Angela, We recognize the importance of first impressions, and providing fresh, clean accommodations is essential to setting the tone for a great stay. Therefore, we apologize for any oversights in the preparation of your room and will share these notes with our housekeeping team for review and action. We look forward to welcoming you back the next time your travels bring you to the area and to experience a better stay. Sincerely, Hotel Management
The room wasn't as expected. The bathroom was actually leaking into the room below us.
Business response:
Dear Carlos, Thank you for bringing this to our attention. We sincerely regret that your accommodations did not meet expectations and that a maintenance issue impacted your stay. We understand how disruptive and frustrating that must have been. The matter has been reported to our team for prompt resolution. We truly apologize for the inconvenience and appreciate your feedback, as it helps us improve the experience for all future guests. Sincerely, Hotel Management
At first the staff didn’t know how to check us in. Then the room was filthy. Crumbs, condiment packets, stains on bed, etc. We instantly decided to leave and was told to come back at 3am for a refund, which made now sense. The room didn’t look like the pictures posted. There were people drugged out working there and roaming the halls and several homeless people sleeping around the entrance and in the parking lot. We felt very uncomfortable and unsafe. DO NOT STAY HERE.
Business response:
Dear Tana, Thank you for taking the time to share your experience. We deeply regret that your visit was met with such distressing circumstances. What you described is far from the environment we aim to provide, and we sincerely apologize for the discomfort and concern caused. Your comments have been shared with the appropriate teams to ensure that necessary steps are taken to address both service and safety concerns. Guest well-being remains a priority, and your feedback will guide continued improvements. We hope there may b... read more
Was not able to be checked in due to computer errors at hotel
Business response:
Dear Jessica, We sincerely regret the check-in difficulties you experienced due to technical errors. Ensuring a smooth arrival process is a priority, and we apologize for any inconvenience caused. Your feedback is truly valuable, and we will be reviewing our systems to ensure a more seamless experience for future guests. Please return, and we hope to provide a much-improved experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - St. Petersburg - Clearwater - Executive Dr.
How is Extended Stay America - St. Petersburg - Clearwater - Executive Dr. rated?
Extended Stay America - St. Petersburg - Clearwater - Executive Dr. has a 3.5 star rating with 2,363 reviews.
When is Extended Stay America - St. Petersburg - Clearwater - Executive Dr. open?
Extended Stay America - St. Petersburg - Clearwater - Executive Dr. is open now. It will close tomorrow at 12:00 a.m.