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Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pets smell The room smells terrible. I'm not sure whether the pets left something in the room, it smells. Even the front desk told me the room just shampoo, the pet's smell is not covered. I booked 2 nights, have to change my schedule. The location is fine.
Business response:
Thank you for taking the time to review our hotel. We apologize for the odor issue you experienced upon arrival. We know how important fresh accommodations are to every guest. We will discuss it with our housekeeping staff to make sure we are following all procedures when readying a room for an incoming guest. We hope you will stay with us again so we can provide you with the great experience you deserve. Sincerely, Hotel Management
Overpriced for what it is. The front desk staff was extremely helpful and very polite at check in and helped with the small requests I had. The room had empty beer cans under the sink and the toilet wasn’t flushing properly. Other Extended Stay Hotels I’ve stayed at have had dishwater and glasses. There was none, also I bought some wine to u wind and had the front desk searching for a wine glass in their break room. They were very helpful but I feel there should’ve been at least cups in the room. Overall it wasn’t the most ... read more
Business response:
Thank you for staying at our hotel. We apologize for the cleanliness issues you encountered. We have started our procedure to make sure that every room is exceptionally clean, and we're working with our housekeeping and maintenance department to make sure we correct our drawbacks. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and we also deliver these on request. We hope this didn’t overshadow your otherwi... read more
Dingy smelly hotel I reserved a non smoking room but the entire 3rd floor reeked of cigarette smoke as did my room. The amenities seemed old and dingy, the bed was not comfortable, I could hear people in the hallway all night. The so called free breakfast was nothing more than coffee and some packaged muffins and granola bars. I would never recommend this place nor stay here again.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Hotel lobby is grungy and the room smelled smoky.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Convenience and budget were my priority. I stayed at ESA twice before and the accommodations were similar. But they don't offer room service unless requested. And they charge extra for it here in Stockton. Service was mediocre at best. The free morning breakfast is just tea/coffee and oatmeal. No juice, milk or any other breakfast items except granola bars and oatmeal.
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicat... read more
Extended stay Stockton CA My stay was pretty bad the condition of the hotel was fair. The service was the awful part. The staff is mostly rude and unhelpful.
Business response:
Thank you for sharing your review. We are sorry our service levels did not meet your expectations. Please accept our apologies for the inconvenience this caused and be assured we will take steps to prevent such mistakes going forward. We hope you will give us a chance in the future to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Close to shops and restaurants. Had to wait over an hour after arrival before we could check in. We were told they were under staffed. No toilet paper in the bathroom, had to request.
Business response:
Thanks for being our guest. We sincerely apologize for the wait-time issue you encountered with regard to your check-in. Your feedback is shared with our team to be more diligent with their duty and make sure such mistakes don’t happen again moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Terrible smell. The room had a terrible smell. We asked to move, but the other rooms fridge wasn't working and we needed it. We didn't want to Ben a pain, so went back to the smelly room. After three days, we checked out early. Didn't feel clean at all. Food still in fridge from previous guest. Floors sticky. Staff was very nice and helpful, but won't stay again. Still felt safer than the La Quinta next door though.
Business response:
Thank you for your feedback. We're truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is 100% committed to providing fresh, clean accommodations for all of our guests, and we're sorry this was not the case for you. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope... read more
Extended Stay Away Place smelled awful!!!
Business response:
We sincerely apologize for the odor issues you experienced while being here. We work hard to provide a clean, fresh environment, and we're extremely sorry the smell compromised your otherwise pleasant visit. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Please consider choosing us again so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 3.5 star rating with 2,408 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.