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Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hallway/common area smells as if the carpets need deep cleaning.
Business response:
Thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered in here. Your feedback is discussed with concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The Staff And Service Was Awful...I Was Accused Of Smoking In A Room When I Really Didn’t All Because I Asked To Be Moved Rooms...So Instead Of Moving Me I Was DNRd An Givin A Refund That Still Hasn’t Been Placed Back On My Card Athough It’s Been Days Since They Claim They Returned My Funds... So Not Only Was I Not Accomidated I Was Also Robbed...Smh Never Again...I Hope You Have A Better Experience There Though But I Myself Will Never Return But Authorities Will About My Money Soon Enough...
The hotel itself was a decent facility, the staff was unpleasant, and I was also charged with a $250 fee that no one has been able to justify for me -- I don't smoke and the room was not harmed or a mess.
Business response:
Making sure all our guests have a comfortable stay is our highest priority and our staff is trained to make sure of this. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We are sorry if any inconvenience you had while here. Thank you once again for your feedback. Sincerely, Hotel Management
Find any other hotel to stay in Stockton. Never complained about a hotel before and I travel monthly. Unknowingly, I booked the last room in the hotel, Room 101. Full of smoke smell. Front desk person was very nice and she gave me some Febreze to use. Didn’t help at all. Couldn’t control the thermostat. It stayed on 79 degrees all night. Stains on the walls, chips in the countertops. No utensils or cups in the room. Has to ask the front desk for a plastic cup. Went to open my room’s first floor window and saw a man in his ve... read more
Business response:
Scott, thank you for the review of our hotel. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that we have discussed your feedback with the concerned teams, and we’re taking immediate actions to avoid such incidents from happening again. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving th... read more
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Stated continental breakfast but that was not available. Never brought new towels or made beds so no room service, no ice machine, plastic ice trays in freezer in room. Very disappointing stay. Will not stay there again. Concerned about what Expedia wrote regarding breakfast, it did not match with what was available.
Business response:
We apologize as we didn’t explain our hotel policy to you on arrival and are sorry to know you didn’t like our breakfast offerings. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. Also, our housekeeping service is designed for a home-like stay offering guests minimal intrusion, but we are happy to offer it on a daily basis to you at a minimal fee. We will make sure our front office team communicates this without fail going ahead. We have a full-size refrigerator with i... read more
Business response:
We are sorry to know that we did not meet your expectations. Please accept my apologies for failing to provide you with a stay you deserve. We hope you will consider visiting us again in the future. Sincerely, Hotel Management
Would not stay again.
Business response:
Darrel, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 3.5 star rating with 2,408 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.