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Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
terrible maintenance
Business response:
We apologize that we failed to provide you an exceptional stay. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Not the best Not the best. I wouldn’t stay there again. Needs to be updated a bit shabby
Business response:
Deborah, we sincerely apologize that our facility fell short of your standards. Your feedback with regard to cleanliness is discussed the concerned team with an effort to improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
The bed sheets were not changed at all, food and hair from last guests were still on the bed.
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
The hotel stunk of fried fish. There were burn Mark's all over the room and the desk chair was filthy.
Business response:
Natashia, please accept our sincere apologies for the odor and cleanliness issues you encountered while being here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure this problem isn’t repeated going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Not worth the money The condition of the hotel is very outdated, and there is no daily room cleaning.
Business response:
Shawn, we sincerely apologize that our facility fell short of your standards. Kindly note, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Terrible experience!! Hotel staff are absolutely out of their mind blaming me for things I didn't do and calling me literally 2 hours before check in to tell me I will not be welcome in their hotel so don't come near the premises I paid one week prior in total I asked for proof I knew it was absolutely bogus what they were telling me I never committed any of the crimes they blamed me for of course they had none!!!
Business response:
Thank you for bringing this to our attention. We take the security of our guests and their property very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
Terrible!!! Terrible!!! Terrible!!! customer service!!!
Business response:
Thank you for sharing your experience. What you reported is not a typical occurrence at our hotel, and we apologize for failing to provide our customary hospitality and outstanding service. We hope you will give us another chance to show you that we do take pride in providing wonderful service to all of our guests, every day. Sincerely, Hotel Management
Opened door and the room looks like a 1960's vintage room from an old movie. As you enter the kitchen area the off white laminate counter top looks as if it has seen better days. The next area is the bed room area to the left is a table as soon as you touch this table it wobbles, makes you not want to touch it again. Then to the right of this table is a tv stand/ dresser with the laminate broken off, the TV itself has about 20 channels 2 showtime channels one of which is scrambled. Look at the pictures will tell a thousand w... read more
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Close to stores, restaurants, and mall. I looked for a hotel with close proximity to a family home we were visiting. Holiday inn was $40 more down the street so I choose the next least expensive Motel 6 and La quinta I know are pretty bad hotels in Stockton plus the ratings where bad. The hotel lobby seemed nice, decent staff pretty friendly, but once we got into the room the window screens had holes in them, the bathroom smelled nasty and dirty ( I didn't allow my children or my self to shower in there) the toilets were nas... read more
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 3.5 star rating with 2,408 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.