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Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Vehicle broken into My work truck was broken into and tools stolen. I am now unemployed because of this stay i am the new business owner and cant will now lose my contracts
Business response:
Thank you for bringing this to our attention. We take the security of our guests and their property very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
Nasty This place stinks and doesn’t feel clean at all. People yelling in the hallways beating down and knocking on doors all night. I would never stay here again. Only good thing is that there’s a lot of food in walking distance and coffee next door.
Business response:
Ryan, thank you for writing about your stay. Please accept our apologies for the cleanliness issue you encountered and noise issues you experienced due to the neighboring guests. We wish we would have known about these issues as we would have resolved the problem by changing your room. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Requested non smoking, recieved a smoking room. The website said breakfast, there was muffins and granola only. Very disappointing!!!
Business response:
Ruby, we are sorry we were unable to accommodate you with the room of your choice and that you were unhappy with our breakfast offerings. Your review has been shared with our brand leaders to determine new choices. Please visit us again so we can restore your faith in our hotel and provide you with the room of your choice. Sincerely, Hotel Management
Never Again My truck tool box got broken into and all my tools were stolen. No cameras in the area. The room wasn't bad, the front desk did tell me that the carpet was stained. I seen reviews about the lack of security, I should have paid attention. Never again
Business response:
Thank you for staying with us and for taking the time to voice your concerns. We are sorry that you experienced vandalism to your property during your stay with us. We understand the frustration and financial burden of costly vehicle repairs. We take the safety and security of our guests and their property very seriously. Our security team has been working to prevent future incidents of this nature. Thank you again for being our guest, and we hope you will give us another chance to make a better impression in the future.
They had bed bugs!!!!!! Disgusting and lied about the continental breakfast when there was none but some cheap dollar cupcakes not even muffins.
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
A letdown Was given a smoking room despite specifically scheduling a non smoking room. When we brought this to managements attention, they stated that all non smoking rooms were occupied. As such, we were forced to stay in a smoking room, with windows that did not open
Business response:
Thank you for taking the time to post your feedback. We are sorry for the problems you experienced while being here and regret the inconvenience it caused. We hope you will choose us again so we can accommodate you with the room of your choice. Sincerely, Hotel Management
My worse experience ever My worse experience so far. I booked a non-smoking room for two days but when I checked in, the front desk told me that I booked a smoking room. I wasn’t sure if I really booked it correctly so I did not argue with the front desk but I found out later on that I indeed booked a NON-smoking room. So I talked to the front desk again, they finally apologized and said that there was no non-smoking room left. I asked them how did this happen, and they told me their system just showed I booked a smoking roo... read more
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Are car got stolen on are stay and your staff was
Business response:
Thank you for bringing this to our attention. We take the security of our guests and their property very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 3.5 star rating with 2,408 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.