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Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled horrible. Floors were sticky. Looked like a motel not a hotel. Disappointing.
Business response:
Kiki, thank you for choosing our hotel during your visit to our area. We appreciate your feedback, and we are sorry your stay was unpleasant. Your feedback has been shared with the team to ensure similar mistakes are not made in future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Checked into a room which I did not request, reserved a king bed instead got 2 double beds. Room was a mess and NOT cleaned/serviced by housekeeping. I was told by the front desk this was their ONLY room available and the only thing they could offer was clean linens but not to clean the room. Horrible experience I was in town for a family funeral. I also had my 5yr old daughter w/ me & was forced to call surrounding hotels to find a room. Very bad customer service. Never again!
Business response:
Athena, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Do Not Stay Here We had to move hotels... There were bed bugs and the rooms were not clean. There seems to be a lot of long term residents living at the hotel.
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
I already reported my stay with hotel.com
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Greg, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Disappointed. Kitchenette is empty. No coffee pot, cups, etc. You have to ask for them to be delivered to your room. Grab and go breakfast is a packaged muffin, granola bar, instant oatmeal and coffee. No security in parking lot. Contractor was carting all of his tools into the hotel because he couldn’t leave them in the truck. Very disappointed.
Business response:
Thank you for the specific feedback about your stay. We apologize for the difficulties you encountered while you were here and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your feedback with the concerned teams, and we're taking immediate actions to improve our service and facilities. Also, know toensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We’re sorry i... read more
What I did not like was it needed to be updated. I also did not like that I booked it through Expedia and upon arrival they stated they were full. I ended up in a smoking room. Smelt right fully so because it was for smoking. Staff was great. They did the best they could.
Business response:
Thank you for taking the time to post your feedback. We are sorry for the problems you experienced while being here and regret the inconvenience it caused. We hope you will choose us again so we can accommodate you with the room of your choice. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 3.5 star rating with 2,408 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.