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Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
0.0 Hated it!!!!!!!!
Business response:
Yvette, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Horrible customer service, especially Monica. Surrounding area was sketchy, lobby was dirty. Rooms we're okay at best. Will never be back.
Business response:
Thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Reservations don't mean anything here... I had a reservation for a room with two beds I made a little less than a week in advance. When my daughter and her mother got there Extended Stays did not have a room with two beds available and did not have a roll-away bed available either. The clerk was less than helpful and could care less about the mix-up. My daughter and her mom ended up at a roach infested Motel 6. I will be contacting management about this.
Business response:
Harold, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Manageme... read more
Not happy Wasn’t happy. My reservation was over booked and didn’t get the room I booked. My daughter had to sleep on the floor. Cause I only got a queen bed and was supposed to get 2 full beds
Business response:
Thank you for providing candid feedback about your stay. We apologize for the mix-up with your room and the inconvenience this caused you. Our goal is to provide exceptional service to our guests, and we are sorry this was not your experience. Our general manager is personally following up on your comments so we are more consistent in our service delivery. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Room was dirty, floor was still wet, like just "cleaned". I was made aware about housekeeping being short, which I do understand.... There was a dispite between a couple, that should have been escourted outside. Cops were finally callled. I could smell someine smoking pot from our room. Just nit the experiance I was hoping fir. I have stayed at these hotels before witb nk problems
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
The hotel is run down and tired. Trash in the elevator, dirty floors throughout. Front desk clerk was more interested in talking to their friend, then checking me in. Was given a room on the first fooor, with cars parked next to the window. Inquired about another room, and was told there were none. Checked Expedia and low and behold...there were 3 other rooms. Asked again and was moved. Next time I’ll pay more and stay somewhere else.
Business response:
We're disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Please be assured that we have discussed your feedback with the concerns teams, and we're taking appropriate steps to prevent these issues from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 3.5 star rating with 2,408 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.