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Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A bit rundown The sheets were scratchy, the towels were "exfoliating" and the entire hotel smelled like a jumbled up restaurant. The smell can be accounted for by it being an extended hotel with kitchenettes, so that might be seen as a positive. I had to get dressed in the morning to go to the front desk to borrow a hair dryer - and then it worked for about 15 seconds before it stopped working. There is an iron in the room though... go figure.
Business response:
Thank you for taking the time to write a review of your stay. The situation you described regarding the scratchy towels and the odor is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will make sure that our front desk staff notifies our guests about the extra guest utilities available at the front desk upon request, to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If y... read more
Wedding Room was clean but room and hallway smelled like old smoke. Parking lot was crowded but found a space quickly. Bed was hard and lumpy and only queen size. Near restaurants and far enough away from street and freeway noise. Was quite until 7:00. Someone was out smarted by thier car alarm.
Business response:
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Respectable for a Great Price Hotel is in a convenient area of Stockton, virtually at the intersection of Interstate 5 and March Lane. I am not sure why the hotel says it is close to the airport. On the other hand, it's not like it's really far, either, and there are probably zero hotels that are better between this one and the airport. The rooms have been redone, but some of the rooms have been abused by guests--nothing terrible, just visible wall repairs (fixed and repaired, just not textured properly) or shower rods that... read more
Business response:
Thank you for your recent review of your stay. Your positive comments about our hotel were nice to read and we thank you for sharing. I would like to also let you know that yes, we are in the process of upgrading our furnishings and we still have a little ways to go . We are striving to provide all of our guests with a clean, comfortable, warm environment, with a friendly and attentive staff to meet your every need. Thank you again for your comments and know that it will be our pleasure to again serve you in the near future.
Customer service could improve Manager had a disgruntled customer in the lobby upon my arrival. Very loud and distracting. Would suggest that when this happens to takebthem into a office or a empty room something so everyone doesn't have to listen to it. Room was for a friend sho smokes. Hotel.com offered s smoking room. Upon arrival there were none available. Nothing was offered to ease the burden of this inconvenience either. No discount, no upgrade to a king size bed from a queen size bed. Nothing, this my lower customer ... read more
Great places to eat and easy access to I-5. I don't mind staying here due to easy access to I-5 and lots of places to eat. It feels safe and secure.
Staff needs better training on customer service . Staff needs a refresher on how to provide satisfactory customer service. House keeping needs a good training on how to properly clean and sanitize a room. Walls should be wiped down ,head boards , mirrors ,air unit,windows,ect. Should all be cleaned when each guest checks out. Both times that I stayed there I brought my own cleaning supplies and cleaned all of the above and some and please believe it was dirty. I made my reservation for two adults and two kids and had to requ... read more
Business response:
Thank you for taking the time to write a review of your stay. We apologize for the poor customer service you experienced and for falling short of our goal of providing a great stay. To ensure your experience is not repeated, going forward we will be more diligent when checking our rooms for cleanliness before assigning them to our guests. We will also use your comments as a training tool in for our housekeeping staff the be more thorough when cleaning each room after it has been vacated. I will also touch bases with our Fron... read more
great i love this hotel E
Business response:
Thank you for taking the time to share your experience. I am pleased to read you were well accommodated during your stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 4.3 star rating with 1,314 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.