Extended Stay America - Stockton - March Lane

Business response:

Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. We understand how disappointing it must have been to feel that the value of your stay did not align with your expectations, especially regarding the breakfast offering and parking. We recognize that these are important aspects of a guest’s experience, and we will address your concerns with the appropriate teams to improve these areas moving forward. Thank you again for your feedback, as it helps us improve the experience for all of our ... read more

Business response:

Dear Lorna,We’re sorry to hear that your stay did not meet expectations. A well-maintained and comfortable room is essential, and we regret that the air conditioning and bedding did not provide the level of comfort you deserved. We appreciate you bringing this to our attention, as guest feedback helps us focus on areas that need improvement. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit ... read more

Business response:

Dear Rick,We sincerely apologize for the disappointment you experienced with the kitchen amenities. We understand how important it is for our guests to have the necessary items for a comfortable stay. Please note that for cleanliness purposes, kitchenware and other amenities are kept at the front desk and available upon request. We appreciate you bringing this to our attention, and we’ll make sure to improve communication about this to avoid any confusion for future guests. We hope to have another opportunity to welcome you ... read more