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Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tv did not work and was told by a staff member and assistant manager that it was a knwn problem. Bathroom fan did not work. Could not close window
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you experienced with the TV, bathroom fan, and window during your stay. It is unacceptable that these problems were not addressed prior to your arrival, and we understand how they affected your comfort. Your concerns will be shared with our team to ensure prompt resolution and improvement. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
NO ICE MACHINE, NO PAPER TOWELS, AC UNIT OLD & NOISY (AND SMELLS LIKE ITS BURNING), WATER PRESSURE = 0, TV ISNT MOUNTED ON WALL—SITS TOO LOW, NO GARBAGE DISPOSAL AND KITCHEN SINK WAS BACKED UP. NOISE FROM UNITS ABOVE IS UNREAL. STAFF IS AWESOME.
Business response:
Dear Debby, Thank you for your feedback. We apologize for the inconvenience you experienced with our amenities and room conditions during your stay. We are actively addressing the issues with our maintenance team to ensure improvements are made, including addressing noise concerns from neighboring units. We appreciate your kind words about our staff and their service. Your feedback is valuable, and we hope to have the opportunity to provide you with a more comfortable experience on your next visit.Sincerely,Hotel Management
The stay and facility was wonderful..I wanted to extend my stay one more night and the front desk clerk said I couldn't they were not extending any one bed rooms..and them I was willing to pay for a 2 bedroom and she still told me I had to wait to check in at 3pm..this was a total inconvenience..and she didn't even say sorry or try to make any changes..
Business response:
Dear Amanda, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Dont go here Will not be back. Staff was bothered that we showed up. Bed was not fully made. -0- supplies in the Mini kitchen. A sign said I had to rent utensils. NO ICE maker on property.
Business response:
Dear Chris, Thank you for staying at our hotel and for sharing your concerns. Our staff's lack of responsiveness is unacceptable, and we will address the concerns. We are committed to providing outstanding service. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know that we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable. We are always here to help. We hope this was not inconvenient and you will stay with us ag... read more
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 3.5 star rating with 2,404 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.