Extended Stay America - Stockton - March Lane

Business response:

Dear Denny, Thank you for sharing your feedback with us. We strive to treat all guests with respect and provide a welcoming environment. Your experience does not reflect our commitment to professional and courteous service, and we regret that you felt otherwise. We appreciate your input, as it helps us continually improve our service standards. Thank you for giving us the opportunity to address this concern. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear trina, Thank you for your feedback. We apologize for the issues you encountered, including safety concerns and property upkeep. The security and comfort of our guests are extremely important to us, and we are actively working with our team to address these matters. Additionally, we’re reviewing our procedures to ensure a clean, welcoming environment and access to amenities for all our guests. We appreciate your honesty and hope to provide a greatly improved experience in the future. Sincerely,Hotel Management 

Business response:

Dear trina, Thank you for sharing your feedback. We’re truly sorry to hear that your experience fell short of expectations at our location. Guest satisfaction is our top priority, and we are committed to making improvements based on feedback like yours. Please rest assured we are addressing the areas that need attention to create a more positive experience for future guests. We hope to have another opportunity to serve you in the future. Sincerely,Hotel Management 

Business response:

Dear Michael, Thank you for your feedback. We appreciate your comments about the safety and convenience of our location. We apologize for the delay during check-in and the issue with the room smell. Your experience is important to us, and we are actively working to improve our staffing and ensure our rooms meet the highest standards. We hope you’ll give us another chance in the future for a more pleasant stay.Sincerely,Hotel Management 

Business response:

Dear Edward, Thank you for your feedback. We apologize that the room’s cleanliness was not up to par. We aim to provide fresh and clean accommodation to all our guests. This is not the standard we aim for; we understand how it can impact your comfort. Your concerns will be addressed with our housekeeping team to ensure a thorough review and improvement. We appreciate your input and hope to provide you with a more pleasant experience in the future.Sincerely,Hotel Management