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Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
$250 unfair charge The actual stay was really nice and the staff was really nice during the stay and the room was clean and everything was great until they charged us a smoking fee to my card when neither of us smoked in the room. I was 32 weeks pregnant at the time so there’s no way I’d allow that. My husband does smoke medical cannabis due to his injuries from the major car accident he was in. He goes outside to smoke but when he does come in he often smells up a room because the smell is on his clothes. Anyways we explain... read more
Business response:
Dear Guest, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Worst stay ever! There were bugs everywhere in the room, the towels smelled like mildew, and the floors were filthy dirty. My sons socks were so black. My kids were scared to sleep in one of the beds because of the bugs on the floor and the stains on the sheets. We left bright and early the next morning and went to a better hotel. I would love my Money back!!
Business response:
Dear Tanisha, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned team for improvement. Meanwhile, please feel free to reach out to us at the hotel so we can review your char... read more
The Hotel is rundown, Noisey early mornings 12:00 midnight on. Three Handicapped Parking Only. I called regarding 1st Floor. The Manage claimed she tried to call me, she did not. The most UnProfessional when lied about taking Cash, only if you are there more than 7days,, who is going to give them over $2,000 cash (No Hotel) for they can be Robbed. I'm reaching out to the Main office and not give the Hotel and a BAD Rating. The Surrouning Are is in a Business Professional, with views of the Waterfront and Very good Resturants... read more
Business response:
Dear Mary, We apologize for the issues you faced during your stay. We value your feedback and take your concerns seriously. The noise and parking situation are regrettable, and we'll work to address them. We understand your frustration with the payment policy and will review it for improvements. Your comments are important to us, and we aim to provide a better experience in the future. We appreciate your patience and hope to regain your trust during your next visit.Sincerely,Hotel Management
Poorly maintained, filthy property . Not recommend. So many people standing & Smoking at parking lot .
Business response:
Dear Pratik, Thank you for staying with us and sharing your feedback. We are sorry for your disappointment with our property maintenance and cleanliness issue. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for bringing this to our attention; we will address the issue with our maintenance and housekeeping team, as we always want to improve our services. We hope you will return soon ... read more
C- No breakfast, just a continental breakfast- and a minimal poor quality one. 2 star accommodations.
Business response:
Dear Jim, Thank you for reviewing your experience. We are sorry for not meeting your expectations. Our team works hard to provide the best service to our guests. Also, we apologize for your disappointment with the breakfast choices not meeting your liking. Your comments are shared with the concerned team for further improvement. We also regret your dissatisfaction with the housekeeping issues you pointed out in your room. Our team is looking into it on a priority basis and will ensure they never repeat. Please give us anothe... read more
Andrea the greatest The ladys that work at the front desk in rge day time are amazing the lady andrea goes out of her way to make u feel at home and comfortable the new i guess she new the manger she is rude looks down on people just cause she is there and got a title as the head manager she has no idea what she is doing and she gona make a lot of enemies i bet tgeir sells are down because of this gloria manager lady smh
Business response:
Dear Leticia, we are very sorry for your experience with our associate. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured we will review this incident with our staff to handle such situations better. Such an instance is not the impression we want our guests to think of us. However, we are fortunate to have such a competent and exceptional team member as Andrea; we are glad she made your unpleasant ex... read more
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 3.5 star rating with 2,404 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.