Extended Stay America - Stockton - Tracy

Business response:

Marco, thank you for being our guest. We are glad to know that you enjoyed your time with us and were satisfied with all that we have to offer. All of us at Extended Stay America - Stockton - Tracy look forward to welcoming you back for another enjoyable stay. Sincerely, General Manager 

Business response:

David, thank you for giving us a wonderful rating regarding your stay at Extended Stay America - Stockton – Tracy. We are so happy you enjoyed your visit and appreciate your complimentary comments. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Thanks so much for the wonderful rating. We are glad we met all your expectations for an enjoyable experience. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America - Stockton – Tracy. Sincerely, General Manager 

Business response:

Chelsea, thank you for your evaluation. Although your overall stay was pleasant, we apologize for the cleanliness issues you encountered in your room. I am working with my housekeeping team to make sure all procedures are being followed so this does not happen again. We appreciate your valuable feedback and will use the same in an effort to improve our facilities and service levels moving forward. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, ... read more

Business response:

Lisa, we are delighted you stayed at Extended Stay America - Stockton – Tracy. We are happy to know you had an overall nice stay. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in your room, and our team gladly delivers them upon request. We welcome you back to our hotel when you are in the area. Sincerely, General Manager 

Business response:

Thank you for your 4-star rating. I am glad your overall visit was an enjoyable one. We value your feedback and hope to see you soon at Extended Stay America - Stockton – Tracy. Sincerely, General Manager 

Business response:

Erica, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Stockton - Tracy. Sincerely, General Manager 

Business response:

Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager 

Business response:

Thank you for being our guest. We are glad that overall you were pleased with your stay. We hope to see you again soon. Sincerely, General Manager