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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Stockton - Tracy. Sincerely, General Manager
Convenient and comfortable Great location and customer service
Business response:
Nanda, thank you for being our guest at Extended Stay America - Stockton - Tracy. We are delighted to know our location worked well for your needs and that you were impressed with the service provided by our staff. I will be sure to share your compliments with my entire team for a job well done! We appreciate your business and look forward to welcoming you back soon! Sincerely, General Manager
2.5 star normal but unfriendly If was fine for what it was. The front desk person was unfriendly, kinda mean actually.
Business response:
Thank you for sharing your experience with us. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us another chance in the future. Sincerely, General Manager
Great staff! Helpful with anything you need. We had a room with a kitchenette. Pots and pans were available as well as utensils and plates. Even toasters too. We had forgotte. Our wine opener and the lady at the front desk was nice enough to let us use hers. Room was clean. Could have used an extra pillow but thats me just being picky
Business response:
Wow - Sammy, thanks so much for your terrific review. We are delighted to know you were impressed with your well-equipped room and that our Front Desk associates were helpful to your needs. I will surely share your praises with them. We hope Extended Stay America - Stockton - Tracy will be your hotel of choice every time you visit this area. Sincerely, General Manager
I was expecting more from this hotel. The inside doesn't match up to the way it looks on the outside. The room smelled and was very hard to get comfortable with the linens and ambiance of the room.
Business response:
Michelle, I apologize that we failed to provide you an exceptional stay. In regard to the condition of our property, we are having similar discussions and have shared your feedback with the appropriate individuals who are finalizing our future refresh. We appreciate your feedback and hope you will come and see us again in the future. Sincerely, General Manager
Business response:
Karla, thank you for being our guest at Extended Stay America - Stockton - Tracy. It’s our pleasure knowing you had a pleasant stay. Please come back and see us again soon. Sincerely, General Manager
Nice but noisy neighbors We have been here for work its a nice hotel. We only wish the customers of the nearby bar would leave quietly and the smokers ashtray was in the parking lot and not under our window. It seems to be the late night hang out.
Business response:
Thank for choosing Extended Stay America - Stockton - Tracy during your work trip. Although you enjoyed your overall time with us, we are sorry that your sleep was disrupted by noise from neighboring street. We do our best to honor special requests for a quieter room in regard to the street noise when the reservations are made. I hope you will allow us to serve you again in the future. Sincerely, General Manager
Okay hotel Smelled like smoke. Staff was friendly. Breakfast was subpar
Business response:
Ryan, thank you for staying with us and providing your candid feedback. Although you liked our associates, I apologize for the smell of smoke you experienced during your visit. We will follow up on your concern to ensure we are doing everything possible to minimize the impact to our guests. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 4.3 star rating with 1,286 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.