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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smell The room smelled right from the start. The a/c did little to cool the room on the hot night. Breakfast options were minimal to the extreme. Overall stay was not worth the money. Next time I will travel further for a different hotel. I really did expect more.
Business response:
Faith, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our services. We are sorry we were less than perfect in providing a wonderful stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, General Manager
Quiet, good location for what I need Nothing exiting , an average hotel . ..................
Business response:
Thank you for sharing your experience with us. We are glad you had a pleasant stay and that you were satisfied with all that we have to offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Cheap and where I needed to be Stay was fine. Staff was friendly. I was there for five days and told I still couldn't get maid service. I'm a very clean person but still trash builts up with no place to take it and stuff builds up on the carpet.
Business response:
Tony, thank you for staying with us. We're happy to know you found our team cordial, but we're sorry if you had any inconvenience due to our hotel policies. We value your business and hope you will choose us again. Sincerely, General Manager
Business response:
Marissa, thank you for being our guest and letting us know your overall visit was a pleasant one. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future. Sincerely, General Manager
Great Service Personified I wish to commend the front desk clerk, Karen, for her helpfulness and concern for our comfort. We are on in years and Karen responded kindly to our request for a first floor room. You need more employees like her to keep a good face on your company.
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and that you were impressed with the exceptional service provided by our Front Desk staff. I will be sure to share your compliments with Karen for a job well done. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Comfortable stay Hotel was very clean and quiet. The front desk person was very pleasant and informative.
Business response:
Thanks for the awesome feedback. We are thrilled to know all went great during your stay and that you were satisfied with all our offerings. It was a pleasure hosting you at Extended Stay America - Stockton - Tracy, and we look forward to welcoming you back soon. Sincerely, General Manager
Business response:
We appreciate you sharing your kind rating of Extended Stay America - Stockton - Tracy. It was a pleasure having you as our guest, and we hope to see you again on your next visit to our area. Sincerely, General Manager
Awesome Front Desk staff There was a problem when we checked in with the "3rd Party - Expedia/Hotels.com" credit card on file. Their card was declined even though we had confirmation that we had paid in full. The woman who was working was awesome and was finally able to get everything cleared up.
Business response:
Loyce, thank you for sharing your experience with us! We are sorry for the inconvenience you experienced at the time of check-in, but we are pleased our front desk staff resolved the issue to your satisfaction. We hope to welcome you back soon at Extended Stay America - Stockton – Tracy. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Stockton - Tracy. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.