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Extended Stay America Suites - Atlanta - McDonough
- Hotels
- McDonough, GA
About this business
Location details
230 Avalon Court, McDonough, GA, 30253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
quiet and nice location needs better housekeeping my first room wasn’t clean at all it was urine all around the toilet I the bathroom hair in the shower and sheets had not been changed location and amenities
Business response:
Dear Lanisha, Thank you for sharing your feedback about your recent stay. We appreciate your positive comments on the quiet and nice location. However, we sincerely apologize for the lapse in housekeeping standards you encountered in your first room. Such oversights are not reflective of our commitment to cleanliness. Your concerns have been shared with our housekeeping team for immediate improvement. We value your input and hope to provide you with a much-improved experience in the future. Sincerely, Hotel Management
The worst hotel experience of my life. Staffing was horrible. We got locked out of our room and we walked the entire campus for over an hour at 2 in the morning. There was a note on the front desk saying “currently helping a customer” when in fact the man working was in the back sleeping the whole time. This was absolutely unacceptable and we were up for hours until he finally came out after we had been yelling at the top of our lungs for him to wake up. When he got up he started pretending he couldn’t hear us and whistling ... read more
Business response:
Dear Joseph, Please accept our apologies for the disappointing incident you went through, as this is far from what we want our guests to experience. Our ultimate goal is to provide courteous and authentic friendly service to our guests; however, we regret that our front desk team failed to provide the excellent service we strive for daily. Please be assured we will review this incident with our team to determine what went wrong and take appropriate action where necessary. Thank you for bringing this to our attention, and we ... read more
Bad
Poor Room wasn’t that clean. Hair all over the room. Didn’t smell fresh. Wasn’t impressed. First of all the elevator didn’t work so I had to lug my bags up to the 2nd floor. I checked in at 1 am Sunday morning due to my plane being delayed and then no rental cars, but despite all that I was charged 250 for the room for the previous night. Then 200 for the next night.
Business response:
Dear Jimmie, Thank you for posting a review of your recent stay. We are genuinely sorry for the issues with the elevator and the cleanliness of your room. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and keeping a clean suite is our top priority, and we will pass along this feedback. We regret the delay of your flight and your disappointment with being unable to discount any less. Thank you for being so patient; we will share your feedback with our team. We hope you will c... read more
Poor No working elevator. Had to use stairwell that at first had dried vomit and next morning had liquid diarrhea.
Business response:
Dear Bruce, Thank you for choosing our brand continuously for your travel plans and for leaving your feedback. We want to apologize for the issues with the elevator and that you got sick. Please know that this type of stay differs from our hotel or the service we usually deliver. Unfortunately, maintenance issues arise occasionally, and once recognized, we work as quickly as possible to get everything operating correctly. We appreciate your feedback and hope you will stay with us again so we can show you the excellent stay y... read more
Disappointing
Fair
Disappointing
Disappointing
Frequently asked questions about Extended Stay America Suites - Atlanta - McDonough
How is Extended Stay America Suites - Atlanta - McDonough rated?
Extended Stay America Suites - Atlanta - McDonough has a 3.8 star rating with 441 reviews.
When is Extended Stay America Suites - Atlanta - McDonough open?
Extended Stay America Suites - Atlanta - McDonough is open now. It will close tomorrow at 12:00 a.m.