This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Atlanta - McDonough
- Hotels
- McDonough, GA
About this business
Location details
230 Avalon Court, McDonough, GA, 30253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked and had a confirmation number, but was told we did not have a room upon arrival because they were “first come, fi The employees. The property itself was fine. When we arrived we were told we did not have a room although we had booked, received a confirmation number and the front desk even had our name down for a reservation. He proceeded to say the rooms were “first come first serve” regardless of reservation. The front desk worker, who also said he was the GM was very rude and didn’t seem motivated to help us get a r... read more
Business response:
Dear Guest, Please accept our sincere apologies for not meeting your expectations. We never want to disappoint our guests in any way; therefore, we deeply regret failing to honor your reservation. We are looking into the matter to see what went wrong and prevent future occurrences. We hope you consider this an isolated incident and revisit us so we can show our commitment to providing exceptional hospitality. Sincerely, Hotel Management
Bad service and too stressful after a long day of travel and baseball games..... There appeared to be only one person on staff when we arrived. It was late in the evening like around 8:30 or so. My son and his family and I had two reservations for two rooms. When I proceeded to tell the person at the front desk this, I was told I am sorry, but we only have one room available. This was very upsetting as we had made reservations almost a week before, which I proceeded to inform the staff member. He told me that this hotel was ... read more
Business response:
Dear Angela, Thank you for choosing our hotel during your recent visit to Atlanta. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you should always expect from us. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we genuinely appreciate you bringing your concerns to our attention. We hope you will consider revisiting us so we can provide you with the seamless hospitality you deserve. Sinc... read more
Gave Reserved Rooms Away Because the Hotel Overbooked I made reservations for 8 people, paying for three separate rooms. After driving for 8 hours we arrived to check in. The staff told me they were sorry they overbooked the hotel by 5 rooms and my rooms had been given away to first come. Unacceptable. Zero notification or compensation. All other hotels booked full, which I shouldn't have had to worry about because I made reservations! We slept in cars in a rest stop with small children and my older mother. Nothing to like.
Business response:
Dear Stephanie, We appreciate your honest feedback. We are sorry to hear about the problems you encountered with your reservation and understand your disappointment. We always strive to provide the requested accommodations based on availability, and we regret not meeting your expectations this time. We hope to make it up to you on your next visit. Thank you for sharing your experience with us. Sincerely, Hotel Management
We are in Florida for six weeks. Will not be coming back to this place on our way home. I was not impressed with anything other than employee Kaleb! He deserves a raise! This place was newly constructed. In fact, it had just opened two weeks ago. In my opinion, they opened too soon, as they were not ready, and some of the rooms still weren’t completely finished. There was still drywall on the floors and no dishes in the rooms. People were also asking for towels, bed linens, and ice buckets. But I have to give a 10 out of 10 ... read more
Business response:
Dear Sheila, Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding, and we are taking appropriate steps to ensure future guests avoid facing the same issues. On the positive side, thank you for your kind comments about the excellent service you received from our staff Kaleb; we will enjoy sharing your remarks with him. We hope you will allow us to welcome you on a future visit for a much-improve... read more
Fair The hotel was not fully opened. I believe that only 1 floor was fully operational. The door to our room stuck each time it was closed and we h;ad to hit it with our hand or shoulder to get it opened. There was something sticky in the upper corner of the frame that caused the problem.
Business response:
Dear Geoffrey, Thank you for sharing your experience. We are sorry for the inconvenience during your stay with us. We have addressed this with the concerned department to look into this further. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope to see you again on your next visit. Sincerely, Hotel Management
Fair Heat didn't work was 26 degrees, no toiletries available, no working ice machine, breakfast was Granola bar, muffins Location
Business response:
Dear Deborah, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team. Rest assured, we are making every effort to improve our services and facilities, and we hope to have the privilege of welcoming you back to our hotel in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Atlanta - McDonough
How is Extended Stay America Suites - Atlanta - McDonough rated?
Extended Stay America Suites - Atlanta - McDonough has a 3.8 star rating with 441 reviews.
When is Extended Stay America Suites - Atlanta - McDonough open?
Extended Stay America Suites - Atlanta - McDonough is open now. It will close tomorrow at 12:00 a.m.