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Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
- Hotels
- Norcross, GA
About this business
Location details
6640 Bay Circle, Norcross, GA, 30071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again I stayed at this location due to me working and staying with this company in the past. I need somewhere to stay for three weeks, until my apartment was ready. I must say this was the worst hotel I have stayed in. My room was dirty I seen food crumbs on counter, underwear and jewelry that was left behind from a guest before me, toilet bowl had a ring, the carpet floors were so nasty my socks at the bottom were dark brown. I pulled back my sheets and I didn’t have a mattress protector or pillow protectors. Pillows ... read more
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, we sincerely apologize if our housekeeping services were ... read more
They didn't have the double bed room we reserved. There was no breakfast as advertised. Room was not cleaned well.
Business response:
Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. Also, we regret any disappointment you experienced concerning breakfast not being available during your stay. Please know that this information is posted on the hotel website, so our guests can be aware while making reservations with us. We are sorry for the... read more
In the morning false fire alarm went off for the whole building and kept ringing for 30 minutes. Rooms were dirty and no breakfast was served. Whole room smell so bad that you cannot enter the room.
Business response:
Thank you for staying with us and providing your candid feedback. Please accept our apologies for the cleanliness issue you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. Also, we regret any disappointment you experienced concerning breakfast not being available during your stay. Please know that this information is posted on the hotel website, so our guests can be aware while making reservations with us. We are... read more
I would never go back
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Horrible Extended Stay experience. The check in clerk was very courteous and friendly. The room was a disaster! Upon opening the door, it appeared that the housekeeping staff didn't complete their tasks. There was a broom left propped up by the tv with a pile of debris left in a corner. Also the bed was made, but obviously had been slept on since being made.
Frequently asked questions about Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
How is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners rated?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners has a 3 star rating with 1,309 reviews.
When is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners open?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners is open now. It will close tomorrow at 12:00 a.m.