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Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
- Hotels
- Norcross, GA
About this business
Location details
6640 Bay Circle, Norcross, GA, 30071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hot water, uncomfortable bed, noisy disappointment 😟
Business response:
Thuy, thank you for posting a review of your stay. We regret the disappointing experience you had with us and that our beds were not to your comfort. We also apologize for the inconvenience you had due to the lack of hot water. We will review this with our maintenance team and make sure the problem is resolved immediately. Thank you again for your candid feedback. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
Rude
Business response:
Amy, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are truly sorry for the inconvenience you encountered. We hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Nothing they were fighting the lights went out no one came and changed my sheets or towels just nothing no customer service at all
Business response:
Crystal, thank you for staying with us and providing your candid feedback. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Liars Arrived about 2am. Reservation said check in times were 3pm-3am. So, I arrived within the correct times. Couldn’t get in office without a room key. Which is a good thing, unless you’re trying to check in. Called office a few times. Knocked on office door and window. Never got anyone. Went back to car and called Hotels.com. They also tried contacting hotel and got no response. I left to go find a hotel @ 3am in ATLANTA!! Hotels.com finally got a hold of someone and was told I was a ‘no show’ bc check in time ended at 1a... read more
Business response:
Elizabeth, thank you for taking the time to share your feedback. We apologize for the predicament with your reservation and realize you must be frustrated. Reservations made through a third-party booking site must be canceled by them. We recommend that you contact them directly for assistance. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
How is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners rated?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners has a 3 star rating with 1,309 reviews.
When is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners open?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners is open now. It will close tomorrow at 12:00 a.m.