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Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
- Hotels
- Norcross, GA
About this business
Location details
6640 Bay Circle, Norcross, GA, 30071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dissatisfied Guest We arrived by 1pm, and check in was at 3pm, which was ok, however the front desk clerk did not attempt to accommodate us for early check in. Her words were "check in is at 3pm and we don't have any rooms ready". She did not attempt to look and see. It was her lack of customer services experience, as I will not stay here again. Also, the pictures are not what it is in person. There is no POOL!! Rooms needs to be updated and the sheets on the bedding had stains (blood stains).
Business response:
Thank you for staying with us and for sharing your review. We are sorry you encountered any service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Lidt for tarveligt Personalet virkede uengageret, en kvinde bankede på min dør to gange samme aften, virkede påvirket af alkohol eller stoffer. Det var billigt, men denne gang virkede det for billigt - uha
Business response:
Thomas, thank you for the feedback. We apologise for the situation outline and for any concern that impacted your visit. We will share your feedback appropriately. As we have commented, we enhance our services in all levels. We hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Our room was dirty. The sheets were stained, the floor was sticky, there were 2 broken light fixtures and the stove was missing a knob.
Business response:
Ron, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
I booked a room and as soon as I get there to check in I was notified there was no rooms available and they couldn’t help accommodate my stay
Business response:
Samuel, thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
A Hot Mess! Staff was very nice HOWEVER this was a hot mess. I understand the property is short staff however that is a business problem. I can’t come in and come up short with my payment for the room so I expect full service. My room had no sheets or towels. The staff had no knowledge were anything was but he was very apologetic. The rooms were not cleaned so I couldn’t get another room. He eventually found some sheets that we had to put on the bed. Smh. I’m disappointed.
Business response:
Alycia, thank you for sharing the specifics of your stay with us. We apologize for the mistakes made when servicing your room and for the disappointment this caused. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Crappy HOTEL It was horrible the room was not cleaned well at ALL! The floors had visible dirt on it there was hair in the shower and the room had a STRONG ORDER! I had to go to target for cleaning supplies and towels I completely cleaned the room and the floors my 3 day stay was not good
Business response:
Realure, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We will be working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
No me permitieron quedarme ahí porque dijeron que estaban llenos sin habitaciones disponibles, me dijeron que llamara a expedía pero no tienen como comunicarse, solo un chat que no da respuesta, solo me tomaron mi dinero de mi cuenta eso si lo hicieron!!!
Business response:
Pedro, thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
How is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners rated?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners has a 3 star rating with 1,309 reviews.
When is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners open?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners is open now. It will close tomorrow at 12:00 a.m.