This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
- Hotels
- Norcross, GA
About this business
Location details
6640 Bay Circle, Norcross, GA, 30071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was nothing to like about the property. The property is nothing like what is advertised on the website. There is no pool like advertised. There is no breakfast room like advertised. The rooms had an horrible odor such as cat urine. There were roaches. The mattresses were stained and dirty. Carpet was stained and ripped up. I could go on and on. You need to take the pictures down that are beinf advertised and put up the ones that the property really looks like.
Business response:
Tanisha, thank you for your candid evaluation. We are sorry for the disappointing experience you had with us and apologize for the concerns you had with your room. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
This property is a joke nothing like the pics on the internet they have roaches and poor management checked in and checked out within the hour because it’s roach infested do not stay here
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincerely, Hotel... read more
Staff was very rude! Place was roach infested. Was so disgusting
Business response:
Thank you for staying with us and for sharing your review. We are sorry you encountered any service issues from our associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. Thank you again, and we look forward to having another opportunity to show that we are pass... read more
Sad stay! Not great. The room had a funky odor. White towels were not white. One even had old blood stains! Floor was dirty. There were no ice buckets. There were no drinks to buy other than a few diet cokes. Not even any water! Not worth the little money we paid for it!
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I would like to report that hotel is at best service Breakfast is not served other than oat packets No daily cleaning and Hot water is not came during my stay Last day of during the stay they stopped water itself.. I was struggling to use the toilet I paid full but services are not served as expected and I need refund from Expedia since I trusted Expedia for booking for this hotel
Business response:
Suresh, thank you for taking the time to share your feedback. We regret any disappointment you experienced concerning breakfast not being available during your stay due to the current situation. We are also sorry for the unexpected water outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get this restored as soon as possible. We hope this incident does not keep you from choosing us again on your next visit to our area. We look forward to ... read more
Frequently asked questions about Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
How is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners rated?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners has a 3 star rating with 1,309 reviews.
When is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners open?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners is open now. It will close tomorrow at 12:00 a.m.