Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners

Business response:

Dear Michael,Thank you for your feedback. While we aim to provide exceptional value and comfort, we recognize there's always room for improvement and appreciate your input as it helps guide our efforts. Our team is dedicated to ensuring every guest enjoys a memorable and exceptional stay, complete with the warmth and hospitality we are known for providing. Therefore, we look forward to the opportunity to exceed your expectations in the future and show you the full extent of our commitment to outstanding experiences.Sincerely... read more

Business response:

Dear Brittney,Thank you for taking the time to review your stay with us. We are genuinely sorry for the issue you experienced with the hot water. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us, and it will be addressed with our staff to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management