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Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
- Hotels
- Norcross, GA
About this business
Location details
6640 Bay Circle, Norcross, GA, 30071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wasn’t the worst place but it is a bit worn down and my room has a faint smell. There were no roaches or bed bugs and it was quiet at night but there are better places to stay for the price.
Business response:
Dear Guest, Thank you for taking the time to share your thoughts about your recent stay. We're glad you found the hotel quiet and pest-free, but we're sorry that the property's appearance and a faint smell in your room didn't meet your expectations. We understand that you were hoping for a more updated and refreshed experience for the price. We're taking your feedback seriously and exploring ways to improve to meet our guests' expectations better. We appreciate your feedback and hope you'll consider giving us another chance ... read more
I HAD TO AY AN ADDITIONAL $100.00 GOR THE KEY TO THE ROOM!!
Business response:
Dear Guest, Thank you for choosing us. Providing a flawless hotel experience is what we aim for. We understand your confusion about the deposit policy, which you might not be aware of. For guests paying for their rooms in cash, a deposit is required per room, per stay. This deposit will guarantee incidental charges incurred during your stay, if any, and damages to the guest room. At check-out, after satisfactory inspection, the room deposit will be refunded. This is a general policy for all the hotels in the area. We are sor... read more
Incredible Staff, But the Facility Needs Attention I can’t say enough good things about the customer service at this hotel. From check-in to check-out, every staff member I encountered was friendly, helpful, accommodating, and quick to respond. They made me feel welcome and safe, and their kindness went a long way in improving my stay. The front desk staff especially went above and beyond to assist me with every request. However, the facility itself has serious issues that can’t be overlooked. An alarm went off at 4 a.m., wh... read more
Business response:
Dear Guest, Thank you for your thoughtful review. We're thrilled to hear about the exceptional service provided by our staff, particularly the front desk team. Their dedication to making our guests feel welcome and safe is what we strive for. However, we're deeply sorry to hear about the issues with the facility. We understand these issues fell short of your expectations. We'll prioritize addressing these problems to provide a more comfortable stay for our guests. We will work to improve our facilities to match the high stan... read more
Barely parking
Frequently asked questions about Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
How is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners rated?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners has a 3 star rating with 1,309 reviews.
When is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners open?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners is open now. It will close tomorrow at 12:00 a.m.