Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners

Business response:

Dear Guest, Thank you for choosing our hotel. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management 

Business response:

Dear Yunior,Thank you for your feedback. Providing a clean and comfortable stay is a priority, and it’s concerning to hear that your experience did not reflect that standard. Guest input is always valued, and efforts are continually made to ensure better quality. Your comments will be reviewed internally, and we hope to provide a much-improved experience in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve.Sincerely,Hotel Management