Extended Stay America Suites - Bristol

Business response:

Dear Guest, Thank you for the review and for sharing your experience. We were glad to read that you had a wonderful stay overall. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management 

Business response:

Dear Guest, We truly appreciate you taking the time to share your feedback about your stay. It is wonderful to know that our team made such a positive impression during your visit. At Extended Stay America, our staff works hard to create a welcoming and helpful environment for every guest, and your kind words mean a lot to us. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking a moment to share your feedback. We’re delighted to see that you enjoyed our accommodations and that our team made your visit pleasant, as providing a welcoming environment is something we take great pride in. Your kind comments are truly appreciated and will be shared with our staff members. Thank you for choosing Extended Stay America, and we look forward to the opportunity of welcoming you back for another pleasant stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. It is great to know the room was clean and comfortable during your stay. However, we regret any disappointment caused regarding the morning offering. The breakfast provided at the property is intended to be a grab-and-go option with light items to help guests start the day. Your observations are valuable and help highlight where expectations may differ. We appreciate you choosing to stay with us and hope to welcome you again for another pleasant visit in the future. Sincerely,... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America and taking the time to post a review. It is fantastic to learn that you found your room to be clean and our entire team to be pleasant and professional! Providing a high-quality, welcoming environment is what we strive for every day, and it is rewarding to know we hit the mark during your stay. We truly appreciate your kind words and look forward to being your home away from home again very soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We love hearing that everything went so well during your visit. Knowing you had such a positive stay truly means a lot to our team. At Extended Stay America, we aim to provide a comfortable and welcoming experience each time, and it is wonderful to know we delivered. Thank you for sharing your feedback, and we hope to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We understand how essential cleanliness is to feeling comfortable and relaxed during a stay, and we appreciate you taking the time to express your experience. Maintaining a fresh and welcoming environment is an important priority. Your comments provide valuable insight and assist in reinforcing the importance of consistent standards. We appreciate your honesty and the opportunity to learn from your visit. We hope you will consider giving us another opportunity in the future, as we remain committed to providing a ... read more