This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Bristol
- Hotels
- Bristol, VA
About this business
Location details
134 Salem Dr, Bristol, VA, 24201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was very convenient for a stop on our trip
Business response:
Dear Michele, Thank you for your positive feedback on your comfortable stay at Extended Stay America. We enjoyed having you as our guest and look forward to your return. Sincerely, Hotel Management
Very clean. Very professional staff. The room was beautiful. Everything was spotless!!
Room was clean and organized, only 1 waste basket there. Service was excellent, breakfast was a bit lacking and nothing cold to drink. Vending machine charged me $5 for a coke. Only an overnight trip at least, so not bad for that.
Business response:
Dear marjorie, Thank you for your feedback. We are pleased to learn that the cleanliness of the room and service met your expectations. We sincerely apologize for the shortcomings with the breakfast selection and vending machine pricing, and we will give these areas careful consideration for improvement. We appreciate your choice to stay with us and would welcome the opportunity to serve you again in the future. Sincerely, Hotel Management
Room was Smokey but Sandra was AWSOME !!
We stay to and from Richmond, sometimes 2x a year.
Business response:
Dear Sherry, Thank you for your generous review and your continued loyalty as a guest. It brings us great satisfaction to know we have met your needs for a pleasant experience. Your continued trust means a lot to us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Ew The place was obviously old. The front desk people acted like they didn’t want to be there. The bed was hard as a rock. The building is on a hill so security is decent and it was quiet. The volume up button on the tv remote didn’t work, and neither did the elevator. Luckily I was only on the 3rd floor. It was clean but just definitely an old rundown building. I wouldn’t come back
Business response:
Dear Catherine, Thank you for your feedback. While we're glad you found the environment quiet and the room clean, we regret that other aspects of your stay did not meet expectations. Your comments about the condition of the property, guest room comfort, and service have been noted and will be reviewed with the appropriate teams. We appreciate you taking the time to share your experience, as it helps us focus on areas that need attention. Sincerely, Hotel Management
Feels Shabby In need of refurbishing. I stayed here a few years ago under a different name and liked it well enough to return. Mistake. The pool was filled but padlocked. In need of painting in the rooms. One elevator was broken. Exterior was in need of a good power wash. Would not recommend it.
Business response:
Dear Guest, Thank you for sharing your experience. We regret that your return visit did not meet your expectations. The issues you described, including maintenance concerns and the overall condition of the property, are being reviewed and shared with our team so we can address them appropriately. We hope you'll consider giving us another opportunity in the future to provide a better experience. Sincerely, Hotel Management
You get what you pay for. It’s cheap for a reason Bedding was stained.. Table was sticky 😩
Business response:
Dear Guest, Thank you for your feedback. We regret that the condition of the bedding and furniture did not meet expectations. Your comments are important and will be shared with our housekeeping team to ensure greater attention to detail. We’re committed to improving and hope to offer a better experience in the future. Sincerely, Hotel Management
Staff was nice
Frequently asked questions about Extended Stay America Suites - Bristol
How is Extended Stay America Suites - Bristol rated?
Extended Stay America Suites - Bristol has a 4.2 star rating with 1,491 reviews.
When is Extended Stay America Suites - Bristol open?
Extended Stay America Suites - Bristol is open now. It will close tomorrow at 12:00 a.m.