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Extended Stay America Suites - Bristol
- Hotels
- Bristol, VA
About this business
Location details
134 Salem Dr, Bristol, VA, 24201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice
Business response:
Dear Tonya, Thank you for sharing your experience with us. We are delighted to hear that you had a pleasant stay and appreciated our services. Your feedback is valuable, and we will continue to strive for excellence at Extended Stay America in every aspect. We are committed to ensuring that each guest has a memorable experience, and we look forward to hosting you again.Sincerely,Hotel Management
We really enjoyed our trip. The room with the refrigerator & other conveniences helped make it more enjoyable.
Ms. April that checked us in was super-efficient and helpful. However, the room, even though it had been "refurbished" stunk like it had not been used in months and the overall feeling of the facility was that it had seen better days,
Business response:
Dear Stella, Thank you for sharing your experience with us. We appreciate your positive feedback about our front desk staff. Your words of encouragement are motivating and will encourage us to continue providing excellent service to all our guests. However, we humbly apologize for any inconvenience that disrupted your stay. Please know that we have noted your concerns as we are committed to ensuring every customer has a flawless experience. We hope you will give us another try so we can provide you with a more satisfying exp... read more
The front desk was amazing!
Business response:
Dear William, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our front desk team. We pride ourselves on providing excellent customer service, and we’ll be sure to pass along your compliments to the staff. We hope to have the pleasure of welcoming you back to Extended Stay America!Sincerely,Hotel Management
Large room. Could have been a lot cleaner. Someone had used the toilet but did not flush. Floor needed to be swept. Staff was very friendly.
Business response:
Dear sarah, We sincerely apologize for the cleanliness issues you encountered during your stay. This does not meet our standards, and we will address these concerns with our housekeeping team to ensure better attention to detail in the future. On a positive note, we’re glad to hear that you found our staff friendly. We truly appreciate your input and hope to provide you with a much cleaner and more comfortable experience next time. We look forward to welcoming you back!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Bristol
How is Extended Stay America Suites - Bristol rated?
Extended Stay America Suites - Bristol has a 4.2 star rating with 1,499 reviews.
When is Extended Stay America Suites - Bristol open?
Extended Stay America Suites - Bristol is open now. It will close tomorrow at 12:00 a.m.