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Extended Stay America Suites Buffalo - Airport
- Hotels
- Cheektowaga, NY
About this business
Location details
901 Dick Road, Cheektowaga, NY, 14225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
Business response:
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
It was disgusting. The beds were very small and staff very impolite and not helpful. They pool was closed without giving any notice. Cleanliness was bad, they cleaned the rooms only once in a week. Breakfast, equal to none. No value for money, do not recommend.
Business response:
Dear Guest,We apologize for the inconvenience you experienced with the bathroom and for the behaviour of our staff. This is not the level of service we strive to provide. Your feedback is important to us, and we will address these issues with our team to ensure improvements are made. Thank you for bringing this to our attention.
Business response:
Dear Guest, Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
Honestly, I debated leaving a review but they keep messaging me to leave one. So, here goes. It looks like they bought an old hotel and are revamping it. This also means though some things are new some things are.falling apart. The bathroom fan was clearly busted. You couldn't even turn it on as it was grinding. There's holes in the shower near the handle which are obviously letting water in behind the acrylic walls (think;mold likely). There's new carpet new wall sconces, new cabinets but the whole place still smells of smo... read more
Business response:
Dear Steve, Thank you for taking the time to provide feedback on your recent stay. We apologize for not meeting your expectations and for any inconvenience caused. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Your candid feedback is invaluable to us, and we are grateful for the opportunity to improve. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay. Sin... read more
This proprty is old run down and smells
Business response:
Dear Catherine, Thank you for taking the time to review your stay with us. We strive to provide each of our guests with a pristine and well-maintained property, akin to a home away from home when traveling. Therefore, we sincerely apologize for not having had this experience. Your feedback is highly valued, and we will share it with the appropriate individuals as we strive to provide the best possible service for our guests. Thank you for choosing us for your visit; we hope to have another opportunity to host you again in th... read more
The pool didn’t work & the running joke of the morning was the lack of breakfast… muffin… oatmeal & coffe.
Business response:
Dear james, Thank you for commenting on your recent experience at our property. Our objective is to ensure that all our guests can take advantage of our amenities. However, we are sorry that we fell short of your expectations. Your concerns hold significant importance for us, and we appreciate your candid feedback as it aids us in identifying areas for enhancement. We hope that you will give us another chance to serve you better the next time you are in the area.Sincerely,Hotel Management
Staff seemed to be untrained, poor customer service. Booked for pool and hot tub and it has been out of service for over a month and still needs more work for another month. Wifi did not work. Waste of money.
Business response:
Dear Cameron, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Ma... read more
Ended up having to leave Unfortunately, there seemed to be no internet. Since I had work to do, I had to leave and find another hotel. The next morning I went back to the hotel to explain why I had left and tried, in the parking lot, to load the directions in my phone to my next destination. It wouldn't work, so I drove back to the second hotel, and had no trouble loading the directions on my phone in their parking lot.
Business response:
We apologies for the inconvenience caused to you
Frequently asked questions about Extended Stay America Suites Buffalo - Airport
How is Extended Stay America Suites Buffalo - Airport rated?
Extended Stay America Suites Buffalo - Airport has a 3.3 star rating with 1,167 reviews.
When is Extended Stay America Suites Buffalo - Airport open?
Extended Stay America Suites Buffalo - Airport is open now. It will close tomorrow at 12:00 a.m.