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Extended Stay America Suites Buffalo - Airport
- Hotels
- Cheektowaga, NY
About this business
Location details
901 Dick Road, Cheektowaga, NY, 14225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property itself is nice. A lack of customer service as we had to deal with loud kids running around playing football in the halls around our room and other guests rooms the 2 nights we stayed. I blame the parents for letting them do this, we called front desk about it many times and he didn't really help. Also there was no hot breakfast, more like morning snacks and coffee that's it. They should remove from their site online that they offer breakfast. No juice fountain, no ice machine. The shower didn't have good pressur... read more
Business response:
Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay!
The property needs updating. The bathrooms need an update. The “food” area was not clean. No water in the “food” area. For the price, not worth it
Business response:
Dear Constance, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet your expectations. Please be assured that we will thoroughly examine the issues you have raised with our team to make necessary improvements. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you rightfully deserve in the future.Sincerely,Hotel Management
There were 30 kids running around the property playing games and screaming when we arrived. It was chaos. Internet didn’t work.
Business response:
Dear Megan, Thank you for staying with us and providing your feedback. We regret the noise concern you had upon your arrival. We also know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our complimentary Wi-Fi. Thank you for bringing this to our attention; we are very grateful for your patience.It was a pleasure hosting your visit; please come back soon!Sincerely,Hotel Management
This property is a shelter called extended stay. The breakfast items were outdated but still being served. This is a buyer be wear stay. It is non smoking 🚭
Business response:
Dear sharlisa, We are sorry you had a disappointing stay and that our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders. Hence, they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options.Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you to our area!Sincerely,Hotel Management
Couldn’t sleep at night, horrible noises I wanted to relax for my 1night stay at the hotel cause I do work a lot. I came from Canada and booked this hotel. Hemant at front desk was nice, I couldn’t not sleep at night because the room above me (Just to mention I was on the ground floor room 104) yes the guest at room above me were enjoying their personal moments and were so loud and making weird noise at 2:45 am that I could not sleep. The woman was moaning in such a way that I was alone in my room and I was feeling uncomfort... read more
Business response:
Dear Sanyam, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Kids running throughout halls during day then couple arguing and kicking on door till police came around 3am
Business response:
Dear Contessa, Thank you for your feedback regarding the concerns you had during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management
Bad service and no breakfast as it stated in the reservation .
Business response:
Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay!
Frequently asked questions about Extended Stay America Suites Buffalo - Airport
How is Extended Stay America Suites Buffalo - Airport rated?
Extended Stay America Suites Buffalo - Airport has a 3.3 star rating with 1,167 reviews.
When is Extended Stay America Suites Buffalo - Airport open?
Extended Stay America Suites Buffalo - Airport is open now. It will close tomorrow at 12:00 a.m.