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Extended Stay America Suites Buffalo - Airport
- Hotels
- Cheektowaga, NY
About this business
Location details
901 Dick Road, Cheektowaga, NY, 14225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst stay ever! They need to take the feedback seriously. I recently stayed here for 3 days with my family rooms, which are not clean , not even having basic amenities , (not even towels) had to ask them . . We booked the room with breakfast including! Lol that was a joke only coffee station with muffins , EXPIRED PACK OF OATS (WE OPENED AND IT WAS ALL BAD ) , and rice krispers. They called this a breakfast. Moreover upon asking some extra creamer from front desk he denied saying we need to get milk or creamers from out... read more
Business response:
Dear Geetanjali, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
The description of the reservation says breakfast included when we came down in the morning to have breakfast. It was just packaged cookies and muffins. The coffee was cold and the creamer had turned the amount of money we paid was not worth it would not stay again.
Business response:
Dear Susan, Thank you for sharing your feedback following your recent stay at our hotel. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. Guest satisfaction is important to us, and we regret any disappointment this may have caused. Your feedback will be shared with the appropriate leaders so they are aware of our guests' wishes regarding breakfast choices, which will assist them in determining future options. We hope to have t... read more
Check in staff was not friendly and seem uptight
Business response:
Dear Khurram, Thank you so much for your feedback. We are very sorry for the service issue you encountered while checking in. We will work with our entire team to ensure our guests are warmly welcomed upon arrival and always treated courteously and respectfully. We do hope you will give us another chance the next time your travels bring you this way.Sincerely,Hotel Management
The rooms were clean but the overnight front desk attendant was unhelpful when the guests in the room above the 2 I had booked were loud until midnight and again at 6am keeping us up and waking us very early.
Business response:
Dear Krista, Thank you for taking the time to review our hotel. We are pleased to learn that you found the comfort of your accommodations satisfactory. However, please accept our sincere apologies for the noise concerns during your stay with us. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We have discussed your comments with our team, and we will make changes to serve our guests better. Your feedback is appreciated, and we hope to p... read more
Room was dirty especially the bathroom and hair dryer
Business response:
Dear Alissa, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are reviewing our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we hope the opportunity to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Hotel Management
There weren't enough towels or toiletries provided. When asked for more, the hotel didn't have any. Four people had to share 2 towels for two days.
Business response:
Dear Samuel, We extend our sincere apologies for the inconvenience you experienced during your stay with us. Your feedback has been invaluable in identifying the issue, and we are actively implementing corrective measures within the relevant departments to prevent similar occurrences in the future. We look forward to the opportunity to welcome you back and provide an enhanced experience.Sincerely,Hotel Management
Nasty Nasty, bugs on the bed pills in drawer all types of stuff
Business response:
Dear Guest, Thank you for staying with us and sharing your feedback. We apologize for not meeting our commitment to providing clean and comfortable accommodations. Your feedback has been shared with our housekeeping team for immediate review and necessary action. Thank you for bringing this to our attention; we hope you will return and stay with us again for the visit you deserve.Sincerely,Hotel Management
Probably wouldn’t stay again There was no wifi, the breakfast was trash and the hottub wasn’t working
Business response:
Dear Guest,Thank you for choosing us for your recent visit. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. We regret the concerns you had with the wif-fi, breakfast, and cleanliness oversights. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Breakfast was not good. There was literally nothing in the morning. Just some cereals. Pathetic....
Business response:
Dear Ratish, Thank you for your feedback. We apologize for the disappointment you experienced with the breakfast options. We strive to offer a more varied selection and are currently reviewing our breakfast offerings to ensure a better experience in the future. Your comments are valuable and will help us make necessary improvements. We appreciate your input and hope to provide a more better experience during your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites Buffalo - Airport
How is Extended Stay America Suites Buffalo - Airport rated?
Extended Stay America Suites Buffalo - Airport has a 3.3 star rating with 1,167 reviews.
When is Extended Stay America Suites Buffalo - Airport open?
Extended Stay America Suites Buffalo - Airport is open now. It will close tomorrow at 12:00 a.m.