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Extended Stay America Suites Buffalo - Airport
- Hotels
- Cheektowaga, NY
About this business
Location details
901 Dick Road, Cheektowaga, NY, 14225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Microwave not working in room 220 called the desk, staff person said he will be up to check on the microwave. Waited an hour, no one came, called the desk several times, got no answer. Went down to lobby, spoke with staff person on duty about the issue , said he would be up. He did not come. My daughter moved the microwave to the desk and plugged it into a different outlet, it worked. Disappointed in this poor customer service.
Business response:
Dear Kim, Thank you for choosing our hotel during your recent visit to the area. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We are reviewing these concerns with our associates to make sure we are promptly and appropriately responding to every guest request. Thank you for taking the time to leave t... read more
Room was not up to standards, walls very thin, refrigerator in room very noisy! Limited breakfast, no plates or utensils in room, homeless man eating breakfast. Person cough all nite next to me, sounded like he was in the room. Experience wasn’t pleasant, check out after first nite!
Business response:
Dear Geoffrey, Thank you for your feedback. We sincerely apologize for the challenges you faced during your stay. The issues you mentioned, including noise levels, the refrigerator, and limited breakfast options, fall short of the standard we aim to provide. Regarding the lack of plates and utensils, these are available upon request to ensure guests have what they need during their stay. We are also addressing your concerns about the overall environment. Your experience is important to us, and your comments will be reviewed ... read more
Business response:
Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay!
Business response:
Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay!
Very loud at night. Guests were banging doors all night past 3am. Wifi was in and out. Breakfast was promised upon booking but it is basically just coffee and yogurt. Don’t get your hopes up. Also we booked this hotel for the pool and hot tub, but the hot tub was out of service. Probably will not be back
Business response:
Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay!
Business response:
Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay!
Unaccomadating
Business response:
Dear Monte, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. Thank you for bringing this to our attention, and we will address this appropriately. It was a pleasure having you as our guest, and we hope you will revisit when you are back in the area. Sincerely,Hotel Management
Business response:
Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay!
The hotel beds were uncomfortable along with the pillows. Toilet ran all night and made noise. The continental breakfast was an absolute joke and included: bitter crappy coffee, muffins and a granola bar!
Business response:
Dear John, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. Thanks again for being our guest, and we hope to see you again!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites Buffalo - Airport
How is Extended Stay America Suites Buffalo - Airport rated?
Extended Stay America Suites Buffalo - Airport has a 3.3 star rating with 1,167 reviews.
When is Extended Stay America Suites Buffalo - Airport open?
Extended Stay America Suites Buffalo - Airport is open now. It will close tomorrow at 12:00 a.m.