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Extended Stay America Suites - Charlotte - Matthews
- Hotels
- Matthews, NC
About this business
Location details
1424 Matthews-Mint Hill Rd., Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
J
The bathroom could have been cleaned a little better I can sell the person before me was very hairy.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite and its bathroom were not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Apart from this, we hope we met your other expectations, making your time a satisfactory experience. We hope you will revisit the next time you are in the area to show ... read more
Accessible, friendly and clean
Clean and nice
Business response:
Dear Xavier, It was a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Please revisit the next time you are in the area. Sincerely, Hotel Management
Great staff
Very nice staff. Very clean rooms and dining area.
Okay but some guests gave me the chills When I arrived, I saw some lowly looking people smoking in the parking lot and looked like the couple across the way were living there because these rooms all have full kitchens So, my guess is a number of people live there with some kind of government assistance. Breakfast was meager and coffee ran out. Area was safe, but I just got bad vibes from some of the people at the hotel. At least they didn't ask questions about me having a dog.
Business response:
Dear Ken, Thank you for providing feedback regarding your recent stay with us. We are pleased you enjoyed the pet-friendly atmosphere and in-suite kitchen facility. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership and used as an opportunity to improve our guest experience. We look forward to another chance to regain your trust. We wish you all the best with your travels. Sinc... read more
apparently, this is a pet friendly property. The room had a pet melt it and the chair was tore up. I did not feel comfortable staying there. It is a shame probably not the animals fault but I don't think people with animals should stay at hotels and then leave for the day and allow their animal to bark and tear up places.
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Charlotte - Matthews
How is Extended Stay America Suites - Charlotte - Matthews rated?
Extended Stay America Suites - Charlotte - Matthews has a 3.8 star rating with 1,042 reviews.
When is Extended Stay America Suites - Charlotte - Matthews open?
Extended Stay America Suites - Charlotte - Matthews is open now. It will close tomorrow at 12:00 a.m.