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Extended Stay America Suites - Charlotte - Matthews
- Hotels
- Matthews, NC
About this business
Welcome to Extended Stay America - Charlotte - Matthews! We are the perfect location for business travelers, students, tourists and those relocating to the Charlotte, NC area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off East Independence Blvd. From our location, you can easily visit local attractions such as the NASCAR Hall of Fame, the Bojangles Coliseum, Carowinds and the Mint Museum Uptown. When you stay at an Extended Stay America hotel, ... read more
Location details
1424 Matthews-Mint Hill Rd., Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean, safe place The room was clean and comfortable. They do need ventilation in the bathroom as some of the fixtures have rust due to the amount of steam that holds in there when you shower. Friendly staff, would likely stay here again.
Had to Switch Rooms The front desk staff was friendly, knowledgeable, accommodating, and cordial. She should get a raise. The room we had first smelled terribly like cooking grease. We tolerated it the first night because we arrived late, but it hit you in the face everytime you re-entered the room. We requested a change and were switched to a different room that still had a faint odor, but was much better.
Business response:
Dear Michelle, Thank you for your feedback. We are pleased that our front desk staff provided friendly and accommodating service; we will certainly recognize her efforts. However, we apologize for the unpleasant experience. We will ensure we uphold our standard of providing our guests with a clean and fresh environment in the future. Your comments will help us improve, and we hope to offer you an even better experience in the future.Sincerely,Hotel Management
It’s clean and pleasant staff is friendly
Business response:
Dear JACLYN, It was a pleasure to read your fantastic review of Extended Stay America! We're delighted to hear that you found our accommodations clean and our staff friendly. We strive to provide a welcoming environment for all our guests and look forward to hosting you again soon.Sincerely,Hotel Management
I booked this property because it advertised Free Hot Breakfast. If by "hot" it means microwaveable oatmeal packets and grab and go pastries, then I suppose it's lost in translation. Not a great area either.
Business response:
Dear Lori, Thank you for your feedback. We apologize if our grab-and-go breakfast options did not meet your expectations. Your comments will help us improve our services. Moreover, we are sorry that the area didn't meet your needs. We are hopeful that the other aspects of your stay were pleasant. We look forward to welcoming you back for a much better experience in the future.Sincerely,Hotel Management
Everything perfect for the price
Frequently asked questions about Extended Stay America Suites - Charlotte - Matthews
How is Extended Stay America Suites - Charlotte - Matthews rated?
Extended Stay America Suites - Charlotte - Matthews has a 4.6 star rating with 683 reviews.
When is Extended Stay America Suites - Charlotte - Matthews open?
Extended Stay America Suites - Charlotte - Matthews is open now. It will close tomorrow at 12:00 a.m.