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Extended Stay America Suites - Charlotte - Matthews
- Hotels
- Matthews, NC
About this business
Location details
1424 Matthews-Mint Hill Rd., Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location was quiet and clean.
Business response:
Dear Guest, We are so glad you enjoyed the peaceful atmosphere and that the environment met your expectations, which means a lot to us. Thank you for taking the time to share your thoughts! We hope Extended Stay America continues to be a comfortable and welcoming place whenever your travels bring you our way. Looking forward to seeing you again soon. Sincerely, Hotel Management
Everything was good but blankets had yellow stains and the complimentary breakfast was just granola bars and packs of oatmeal by the front desk
Business response:
Dear Guest, Thank you for sharing your feedback. We appreciate your kind remarks and are pleased to hear that your stay was mostly enjoyable. We apologize for your concerns with the blankets and the limited breakfast options. We understand how these factors may have affected your experience and are addressing them to improve our offerings. Your input is important to us, and we hope to have the opportunity to provide a more comfortable and satisfying stay during your next visit. We look forward to welcoming you back. Sincerel... read more
The ladies at the front desk were nice Rooms were rough Floors looked not so clean and the chairs in the room have seen better days Just coffee and granola bars nothing much for breakfast
Business response:
Dear Guest, Thank you for your kind words about our hotel and for highlighting the team at the front desk. It is heartwarming to know they left a positive impression. However, we are sorry to know that other parts of your visit did not meet expectations. Your observations are appreciated and will be shared with the appropriate teams as we continue working to improve our guests' overall satisfaction. We would be grateful for the opportunity to welcome you back for a more comfortable and enjoyable stay in the future.Sincerely,... read more
Best hotel I have ever stayed in thus far.
The Wi-Fi connection is really bad. The site offers dish network with Netflix and you can’t get Netflix to come up and if you do it stops often and won’t restart the person upstairs has constantly bounced and sounds like they’re hammering something constantly for the past three days.
Business response:
Dear Guest,Thank you for sharing your feedback. While we are glad you chose Extended Stay America, we’re sorry to hear about the Wi-Fi and noise issues. Your comments are important and will be shared with our team to help improve the guest experience. We hope to welcome you back under better circumstances in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Charlotte - Matthews
How is Extended Stay America Suites - Charlotte - Matthews rated?
Extended Stay America Suites - Charlotte - Matthews has a 3.8 star rating with 1,131 reviews.
When is Extended Stay America Suites - Charlotte - Matthews open?
Extended Stay America Suites - Charlotte - Matthews is open now. It will close tomorrow at 12:00 a.m.