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Extended Stay America Suites - Charlotte - Matthews
- Hotels
- Matthews, NC
About this business
Welcome to Extended Stay America - Charlotte - Matthews! We are the perfect location for business travelers, students, tourists and those relocating to the Charlotte, NC area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off East Independence Blvd. From our location, you can easily visit local attractions such as the NASCAR Hall of Fame, the Bojangles Coliseum, Carowinds and the Mint Museum Uptown. When you stay at an Extended Stay America hotel, ... read more
Location details
1424 Matthews-Mint Hill Rd., Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was quite and clean. Perfect location near the interstate highway, food, gas and shopping
The property is pet friendly which is important to us when traveling from MA to FL with our golden retriever.
Nice checkin Jill was excellent
Business response:
Dear Ray, Thank you for the wonderful feedback! We are thrilled to hear you had a great check-in experience and appreciated Jill's excellent service. At Extended Stay America, we strive to make every guest feel welcome, and it is great to see we succeeded. We look forward to hosting you again soon!Sincerely,Hotel Management
I didn't like the fact that i used my card to pay for the room and I still had to pay a 150 dollar deposit
Business response:
Dear Guest, Thank you for reviewing your stay. We understand your concerns about the deposit policy and apologize for any inconvenience it caused. As part of our commitment to providing a safe and comfortable environment for all guests, a refundable deposit is required at check-in. This is a standard practice in many hotels and is refunded promptly following the room inspection at checkout. We regret any misunderstanding regarding this policy and appreciate your patience. Your feedback is valuable, and we hope to have the op... read more
It was a pleasant stay, there was spurts of night traffic that could be heard through night but still pleasant for day away. When entering the facility it was a mildew dusty smell. Stronger wet mop scent as you entered the room. Made it feel as if it was not truly clean The front desk needs improvement. He was not friendly, the greeting was started with me. He asked for a deposit but did not give detail on the process. There was no followup questions. When checking out no thank you for staying, did I enjoy my stay, nothing. ... read more
Business response:
Dear Leila, Thank you for sharing your feedback. We’re pleased to hear you had an overall pleasant stay, though we regret any inconvenience caused by the noise and scents you encountered. We also appreciate your insights regarding the check-in and front desk service. Your comments are valuable, and we’ll use them to enhance the guest experience moving forward.Sincerely,Hotel Management
My mom had to stay here for a week due to Hurricane Helene, property was clean, staff friendly, although the place was pretty busy with a lot of people in and out we felt safe. Would recommend.
Business response:
Dear Shenine, Thank you for taking the time to share your feedback. We are pleased that your mom felt safe during her stay and found the property clean with friendly staff. We understand that busy times can bring more activity, but we are glad it did not affect your overall experience. Your recommendation is greatly appreciated, and we hope to welcome you back whenever the need arises.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Charlotte - Matthews
How is Extended Stay America Suites - Charlotte - Matthews rated?
Extended Stay America Suites - Charlotte - Matthews has a 4.5 star rating with 568 reviews.
When is Extended Stay America Suites - Charlotte - Matthews open?
Extended Stay America Suites - Charlotte - Matthews is open now. It will close tomorrow at 12:00 a.m.